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Keyspider Solutions for the Public Sector

  • Keyspider Site Search
    • Keyspider Site Search solution enables organizations to deliver a powerful and seamless search experience on their website. Site Search leverages machine learning search algorithms to understand and respond to complex user queries with accurate and relevant information quickly and easily. This enables organizations to provide instant answers to customer queries on their website, reducing bounce rate and improving customer satisfaction.
    • It helps organizations optimize their website and content to ensure a seamless and personalized user experience.
  • Keyspider Workplace Search
    • Keyspider helps employees find and share knowledge easily, leading to improved productivity and innovation within the workplace. By surfacing relevant information, documents, and expertise across various collaboration tools and repositories, employees can find relevant information quickly and easily, increasing productivity and reducing frustration.
  • Keyspider Customer Self-Service
    • Keyspider Customer Self-Service solution allows users to find answers to their questions, troubleshoot issues, and access relevant information through an omnichannel search where citizens, students, or employees can quickly find answers to their questions, self-serve, reducing call volumes, reducing support requests and helps to provide efficient support.
  • Keyspider Search API
    • Keyspider Search API is a powerful tool that allows developers to incorporate highly customizable search functionality into their applications with ease. It provides a fast, scalable, and reliable solution for indexing and querying large sets of data, enabling developers to deliver lightning-fast search experiences to their users.
  • Keyspider Discovery
    • Keyspider discovery solution enables businesses to deliver accurate and personalized search results, suggest relevant content, optimize the customer journey and increase conversion rates. It leverages advanced search algorithms, up-to-date content, typo tolerance, synonyms, faceted search, and filtering capabilities to ensure customers find exactly what they are looking for quickly and easily.
  • Semantic Knowledge Graph
    • Keyspider semantic knowledge graph allows organizations to manage and sync their digital knowledge across multiple platforms, ensuring consistency and accuracy in the information presented to users. By centralizing and organizing information, organizations can enhance the search experience and improve discoverability. This ensures that citizens, students, or employees can find accurate and consistent information wherever they search.
  • Search Personalization
    • Keyspider personalization solution enables businesses to create unique and highly personalized search experiences for their users. By understanding each user's preferences and behavior, organizations can deliver highly relevant search results, recommendations, and content, improve customer loyalty and enhance user engagement.
  • Crisis Instant Notification
    • Keyspider crisis response solution provides organizations with the ability to quickly communicate critical information to the public during an emergency on search results. This solution ensures that organizations can provide accurate and timely information to the public across various digital channels, helping to maintain transparency and build trust.