iboss provides two levels of technical support for its SASE platform. All deployments include 12-hour live support at no extra cost, with the option to upgrade to 24/7 coverage through Mission Critical Support, which offers faster response times. Standard support offers assistance from 8 AM to 8 PM EST, Monday to Friday, while Mission Critical Support provides 24/7 access with priority SLAs. Response times for critical issues are reduced, with Severity Level 1 issues addressed in 15 minutes. With iboss, customers gain fast, secure access to apps and data from anywhere, eliminating traditional network appliances.
The iboss Zero Trust Edge is a cloud-based solution designed to protect applications, data and services from breaches by ensuring only authorized users can access the system, regardless of location. Built on a containerized cloud architecture, it integrates network security technologies like SWG, CASB, DLP, and malware defense, eliminating the need for VPNs.
In March 2022, Okta revealed a breach where an attacker gained unauthorized access to its administrative platform. The breach was caused by exploiting a Remote Desktop connection. This underscores the need for Zero Trust security. Implementing Zero Trust with the iboss platform, ensures continuous protection against breaches like Okta's, reducing the risk of data loss or ransom.
The iboss Zero Trust Security Service Edge is a cloud-based solution that replaces traditional proxies and VPNs. Offering secure access to resources based on Zero Trust principles, it ensures consistent security and policies globally. Migration to iboss simplifies the transition from legacy systems, reducing costs and enhancing security by connecting users via cloud connectors and supporting various legacy connectivity methods.
One large NHS Trust in London, serving over one million people, partnered with iboss in 2015 for enhanced cybersecurity. Initially using on-premise zero-trust solutions, the Trust transitioned to cloud security in 2019, enabling secure remote access for its workforce. iboss assisted the Trust meet NHS data security standards and protect both mobile devices and on-site equipment. During incidents like the 2017 WannaCry attack and the COVID-19 pandemic, iboss’ solutions ensured secure operations, protecting over 10,000 users and facilitating remote work.
In 2023, Petroc college partnered with iboss to implement a cloud-based Web Monitoring solution and Zero Trust SASE platform. This provided advanced security features, including real-time reporting, web filtering and the ability to monitor and protect users wherever they are. The iboss solution now safeguards 2,000 devices and prevents 65,000 cyber threats every month, ensuring that both staff and students have secure, fast access to online resources. Petroc College has significantly enhanced its cybersecurity and safeguarding capabilities, offering secure remote learning without compromising on protection.
This document outlines the challenges of managing legacy proxy appliances, which are costly to renew, struggle with increased traffic from cloud apps like Microsoft O365 and are difficult to maintain as data centers shift to the cloud. iboss Zero Trust SASE replaces on-prem proxies, VPNs, and VDI with a cloud-based solution. This improves security, reduces costs and simplifies management. It consolidates multiple security functions, secures remote workers and scales to handle increased traffic.
This document shows how iboss Zero Trust SASE can replace traditional security solutions like VPNs, proxies and VDI with a more modern, cloud-based approach. Organizations face challenges with high costs, complexity, and inefficiencies of maintaining legacy security infrastructure, especially as remote work and cloud applications increase. iboss consolidates multiple products into a single service, improving security, reducing operational costs and enhancing the user experience. By moving security to the cloud, businesses can eliminate costly hardware, simplify management and scale easily to meet growing demands.
By operating entirely in the cloud, this eliminates the need for any physical web filtering appliances and scales. It provides protection across all student devices. This continuous monitoring helps prevent future issues and supports necessary investigative reporting.
The iboss cloud enhances CIPA compliance by providing filtering and reporting for all students. This unified cloud solution removes the need for multiple systems and simplifies management while continuing effective online safety across various devices.
The iboss cloud offers a different approach to digital learning by connecting with network directories to personalize Internet filtering policies according to users' roles. These policies stay consistent both on and off campus, ensuring seamless access to necessary online resources.
As the future of network security has shifted away from traditional perimeter-based security to the adoption of the cloud, legacy security vendors have attempted to add non-native capabilities to their portfolio to address this dramatic shift in the market.
