Granicus 21 Century IDEA
The 21st Century Integrated Digital Experience Act is here.
Is your agency prepared?
On Thursday, December 20, the President signed the 21st Century Integrated Digital Experience Act (21st Century IDEA) into law – a bill that will transform the federal government’s digital service delivery, through website modernization, improved accessibility, and adoption of digital forms and signatures, and ultimately prioritize the citizen experience.
21st Century IDEA requirements include:
- Establishing consistent and secure websites that are 508 compliant and accessible across devices
- Offering mobile-friendly, digital options for all paper-based forms
- Adopting the use of electronic signatures
- Prioritizing the customer experience journey with a focus on personalization of content
- Modernizing internal digital services for government employees
Granicus solutions aid government organizations in meeting the 21st Century IDEA requirements.
- govAccess Allows you to personalize a website in order to improve the customer experience. By using Granicus you have access to their state-of-the-art hosting infrastructure and 24/7 customer services to ensure consistency and accessibly.
- Granicus Experience Group We are driven to help government become more citizen-centric. Whether assisting a veteran, resident, applicant, taxpayer or student, our mission is to empower you to build better citizen experiences and get more value out of your Granicus citizen-engagement technology.
- govDelivery Easy, fast, two-way communications (via email, text, and social media) that improve program results and reach more citizens.
Read up to learn more!
- Creating a Service-Centric Website: What We Learned from Analyzing 100 Government Websites
- Modernize Your Community Engagement Process
- The Journey to a Better Citizen Experience
- Legislation: H.R.5759 - 21st Century Integrated Digital Experience Act