Genesys Government IT News

Empathy In The Workplace Is Not Only Walking In Someone’s Shoes— It’s Understanding And Taking Action

Tony Bates, CEO, Genesys leads the way of empathy in the workplace.

Genesys Gains $21 Billion Valuation in Latest Funding Round

Call center software provider Genesys Cloud Services Inc. raised $580 million at a $21 billion valuation.

Genesys and Google Cloud Partner to Push Multiple Clouds to Enterprises

Genesys and Google Cloud have expanded their partnership to help organizations improve their customer support operations.

Genesys Launches New Customer Engagement Platform

Learn more about Genesys’s newest platform, Genesys DX, a predictive engagement tool.

5 Ways to Treat Your Loyal Customers as VIPs

Joyce Kim, CMO, Genesys, breaks down the ways Genesys enhances the customer service experience, for both customer and employee.

Bay Area Tech Companies Switch Gears to Help Track COVID Vaccine Distribution

Tony Bates, CEO, Genesys, discusses how Genesys can help monitor the disbursing of COVID vaccines.

How the US Treasury Turned Fear of AI Into Love of Automation

In a recent online training webinar, GovLoop brought together two government industry experts to ...

Moving to the Cloud Solves Common Government Agency Issues

As citizens engage with government ...

Cloud Transformation Amid the Pandemic: Government Agencies Take Flight

For many state government agencies, their preparation for the cloud — and their first moves toward it — began several years ago. And while those agencies had a head start ...

Building Citizen Trust Using Cloud Technology

Citizens need to be able to trust your agency when they’re engaging with you. They expect that you’ll protect their data, share consistent messages when they need them and ...

Use Customer Experience Technology Wisely: 4 Tips for Government Agencies

Let’s say you arrive at work and discover that your budget request for new technology has been approved. Jackpot! Now you can start developing and deploying technology to ...

Genesys Awarded GSA's New Contact Center SIN for Automation

The United States federal government, as well as qualifying state, local and tribal agencies, can now leverage industry-leading solutions from Genesys^® with ease to ...