Egen Solutions for the Public Sector
CityVision
CityVision uses existing public assets, such as cameras installed at intersections and on buses, for intelligent monitoring that supports proactive problem identification and resolution. State and local government agencies can use these insights to create safer and more livable communities. The solution also increases the safety of public employees by eliminating the need for them to manually inspect roads, buildings, and other infrastructure assets.
Criminal Justice Nexus
Criminal Justice Nexus serves as a central hub of criminal and civil data to improve transparency, collaboration, and accountability. It provides stakeholders with access to data on a range of important information to support informed decision-making and effective policy initiatives.
Opioid Care Management Platform
Opioid Care Management Platform is a comprehensive, evidence-based, and scalable solution that helps states address the opioid crisis through data-driven health care and public safety approaches. It addresses the entire continuum of care, from case management to data sharing, and it can be quickly modified to meet the specific needs of each community.
Smart Contact Center
Smart Contact Center modernizes contact center operations such as 311 Services. It integrates existing tools with Google Cloud and Salesforce to empower virtual agents to handle common inquiries, and it generates AI-driven insights to help improve live agent interactions. The solution enables data-driven decision-making to reduce case times, enhance citizen engagement and satisfaction, and optimize contact center operations.