Cyara Solutions for the Public Sector

Pulse keeps watch on your CX, automatically monitoring interactions from both the agent and customer perspective, mimicking their behavior, and providing you with real-time visibility of CX performance. Pulse gives you the power to monitor CX from anywhere you are working, with fully functional dashboards for the web and wallboards in operations centers as well as a mobile app.

Velocity lets you build your ideal customer journeys, then develop test scripts directly from those designs, ensuring that every journey performs exactly as designed. Velocity’s visual interface makes it easy to understand the design, identify potential issues, and then collaborate across your organization to put the finishing touches on your perfect CX.

Providing real-time, continuous monitoring and diagnostics of voice quality metrics, LiveVQ helps you deliver flawless CX by empowering remote representatives to report problems and reducing mean-time-to-repair, so you can get agents back to taking calls, serving customers, and making sales through crystal clear communication that delights your callers.

Cruncher automatically tests your CX, ensuring quality performance under pressure, at any scale. With Cruncher, you can load test all your CX channels as frequently as needed, and each test gives you vital information about where actual or potential issues exist. With this data, your teams can proactively resolve issues so your customers don’t have to experience them.

Call Explorer is a web-based phone UI that can be used to manually test customer voice journeys. In the background Call Explorer is automatically and intelligently listening, logging, and documenting every aspect of that voice test call. From a single manual test session, Call Explorer automatically captures rich documentation of each step taken and creates a test script. This helps testers quickly build a comprehensive library of test cases that will never have to be manually dialed again!