Output Management
Enhancing Public Sector Operations with Enterprise Output Management
Public sector organizations are tasked with managing vast amounts of sensitive and critical documents. From tax notices and utility bills to court summons and healthcare records, efficient document handling is vital. Enterprise Output Management (EOM) solutions directly address these challenges, offering transformative benefits tailored to the public sector's unique needs.
Streamlined Workflows and Document Reengineering
Public sector operations involve complex workflows across departments. EOM solutions streamline these by automating tasks like routing, approvals, and document composition. Document reengineering adds real-time customization, enabling:
- Personalized, targeted communications.
- Template updates without altering source systems.
- Compliance with WCAG and Section 508.
These features enhance efficiency, accessibility, and citizen engagement while reducing errors.
Enhanced Compliance and Security
Public sector entities are bound by stringent regulatory requirements, from data protection laws like HIPAA & GDPR to accessibility mandates. EOM solutions address these challenges through:
- Robust encryption and access controls to safeguard sensitive information.
- Audit trails for every document interaction, ensuring transparency and accountability.
- Automated adherence to compliance standards, mitigating risks of fines or legal disputes.
By embedding security and compliance into every step of document handling, organizations can confidently manage sensitive communications.
Cost Efficiency and Environmental Benefits
EOM solutions drastically reduce operational costs by automating processes and minimizing reliance on physical materials. Benefits include:
- Lower printing and mailing costs through digital document delivery.
- Reduced storage requirements with efficient archiving solutions.
- Environmental sustainability through paperless operations.
These cost savings free up resources for other critical public services.
Improved Citizen Engagement
EOM enables omnichannel communication, meeting citizens where they are—via print, email, mobile, or online portals. Personalized and timely communication fosters trust and responsiveness, ensuring citizens feel heard and supported.
In the public sector, where efficiency, security, and citizen satisfaction are paramount, EOM solutions represent a crucial investment. With streamlined workflows and reengineered document processing, public sector organizations can deliver superior services while maintaining compliance and cost-efficiency.
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Operations Express
Operations Express is a powerful post-composition tool for re-engineering high-volume print streams, enabling streamlined workflows and eliminating upstream changes. It extracts data, generates barcodes, and creates index files, enhancing workflow efficiency and agility, and improving service capabilities and revenue potential.
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PRO DocNow
PRO DocNow is a SaaS solution for reengineering, optimizing, and normalizing print and PDF files, enhancing print/mail operations with minimal IT involvement. It supports advanced document processing tasks such as adding barcodes, colorizing documents, extracting and indexing data, postal sortation (NCOA/CASS), and merging/splitting data streams. It enables automated workflows, improves equipment utilization, reduces costs, and supports fast deployment without hardware or upfront software expenses.
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PRO Transform Plus
PRO Transforms Plus offers rapid and precise print stream conversion with enhanced features like indexing and splitting. Recognized for its high processing speed and output quality, this solution integrates seamlessly into existing workflows without requiring document redesign, boosting operational efficiency and extending legacy systems' value.
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PRO Designer
PRO Designer is an intuitive GUI tool for configuring print and digital output processes in fully composed files. It enables fast setup, saving time and reducing costs by eliminating the need for extensive programming. With real-time output validation, it accelerates development and onboarding cycles.
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PDF Accelerator
Delivers performance enhancing, optimization capabilities for processing large PDF files.
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SmartSetup
SmartSetup is a no-code solution that leverages AI and machine learning to automate document indexing for onboarding and migration. It scans, indexes, and extracts data from various documents, boosting productivity, eliminating errors, and streamlining complex projects by reducing processing time from hours to minutes.
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PRO Conductor
PRO Conductor is an integration platform that automates and orchestrates every aspect of Customer Communications Management (CCM), enhancing quality and operational performance while reducing costs. With a visual interface and low-code toolkit, it provides real-time visibility and insights, optimizing workflows for a personalized customer experience across systems.
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PRO Reprint Server
PRO Reprint Server is a flexible, automated solution for reprinting documents, integrating with ECM repositories to support real-time and batch processing. It streamlines reprint workflows, routes requests efficiently, and can convert formats to match print device requirements, enhancing productivity, cost-efficiency, and compliance.
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Redaction Express
Redaction Express automatically redacts sensitive information in transactional documents like bills and statements, ensuring data privacy and compliance. Designed for high-volume production, it integrates with CrawfordTech tools to streamline workflows, enhance security, and reduce compliance risks with efficient, rules-based automation.
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PRO Lockdown
PRO Lockdown secures sensitive customer data with file and page-level encryption throughout document processing and storage. Ideal for communication providers, it ensures only authorized access, meeting PCI, HIPAA, GDPR, and CCPA standards. It integrates with print workflows, optimizing security in transport and storage.
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PRO Preference Manager
Preference Manager streamlines customer communication by capturing, storing, and managing channel preferences (e.g., email, SMS, mobile, print). It integrates with existing systems via API, centralizing preferences to enhance customer satisfaction, operational performance, and compliance.