Coastal Solutions for the Public Sector

In recent years, we have experienced the challenge of many disasters. From floods and fires, to hurricanes and pandemics. Implementing a solution that helps teams rapidly respond, is vital.

Coastal is helping state and local agencies respond, scale, and take control in any disaster with pre-built solutions for all aspects of disaster management, including omni-channel case management, critical asset tracking, resource allocation, grant and loan distribution, and more. By ensuring every citizen and team member is communicating on a single platform, response teams have the data and real time insights they need to respond fast.

Coastal is empowering organizations to help the world overcome the COVID19 pandemic with a full suite of solutions to assist organizations and communities in the distribution of care, supplies, and financial recovery resources.

Care4COVID Vaccine Management

Vaccine management leverages two assets; Emergency Management Critical Asset tracking and COVID19 test site management as we meet the new challenges surrounding vaccine administration and distribution.

Coastal Vaccine Management solution allows you to create a 360 degree view of your patients and vaccine processes while providing a user-friendly mobile solution.

Communicate vaccine availability to prioritized cohorts

Guide citizens through online qualification and appointment scheduling

Streamline the on-site check-in process and make it contactless

Track crucial site information like vaccine inventory & appointment trends

Track and report on adverse reactions

Gain consent with digital, contactless consent forms

Send email and text message appointment reminders

For more information please visit our website: https://coastalcloud.us/care4covidvaccine/

Care4COVID Stimulus Management

As the COVID-19 pandemic continues and grant programs like the CARES Act are extended to provide relief, it’s more important than ever that grants managers have the tools they need to effectively and efficiently manage a constantly changing funding landscape.

Coastal experienced public sector team has delivered numerous robust solutions for grants management across the country, from Florida to Oregon.

Our Accelerator solution can be deployed quickly and because it’s built on the Salesforce low-code platform, future expansions and customizations are easy.

Care4COVID Emergency Rental Assistance

With Coastal Emergency Rental Assistance accelerator agencies can standardize rental assistance application processing and reporting on a single platform by connecting data and replacing or retiring isolated systems.

Features

• A web portal for application submission provides the ideal user experience
• Automate alerts to grantees on submission deadlines and upcoming events
• Integrates with financial systems
• Automation of applicant submission, review and award with approval workflows
• Centralized system for status tracking and change management
• Reduces error prone manual data entry and redundant submission
• Reports and dashboards are preconfigured and easy to customize
• Ability to store documents at the organization, applicant, and grant level
• Track allocations by state, county, or local agency

The process to award and deliver grants needs to be quick, yet thorough, ensuring unique grant criteria is met and generation of data is detailed enough to make reporting easy. Using robust modern configurable cloud based software, it is possible to create a solution that connects the data, users, and process in one platform – that not only fits your needs now, but can adapt to future challenges or enhancements.

Features

• Single enterprise view of all programs and subrecipients
• Community portal allows grant applicants to request funds and grant recipients to submit financial activity
• Able to integrate with legacy financial and case management systems
• 360 degree view of all interactions from application, through approval processing, to funds distribution
• Real time reporting and dashboard insights
• Easy to scale on-demand to changing needs
• Streamline business processes with automated workflows and approval processes
• Automate the detection and prevention of fraud
• Data level validations reduce incorrect data entry

This robust, innovative solution provides a public facing portal to allow self-service for job seekers to search, apply for, and update their registration for unemployment services, jobs, or training programs. It also allows employers to post jobs, search candidates, track applications, request training, and make hires. The solution automatically connects the portal to a robust Customer Relationship Management system to fully empower the workforce development professional.

A multitude of data and information is available for agency staff to access and update. Professionals can easily track assessments, eligibility, enrollments, participation, programs, exits, follow-ups and outcomes while accelerating labor exchange with employers for job matching, applications and placement tracking all on a single platform.

This workforce development solution also enhances and streamlines all aspects of a professionals day-to-day work and significantly reduces research time, eliminates inaccurate data and gives real-time reporting. Everything a professional needs to know is a click away and can be accessed on the go, in the field, and in the office.

Coastal has developed a robust, innovative solution to empower economic development professionals to holistically view projects and historic company engagement, audit financial incentives, view detailed facility information and much more on a single platform. This modern-day tool can be implemented in as little as 45 days.

The economic development solution streamlines all aspects of day-to-day work and significantly reduces research time, eliminates inaccurate data, and forecasts incoming investment & job growth.

Coastal has developed an innovative solution to empower public servants to holistically view all data and activities in one integrated solution. Built using clicks, not code, it is quick to configure and evolve as the city grows.

24x7 Self-Service - The platform’s web-style interface gives residents self-service options to report concerns, track resolution status, access information about various city services, and more. They can also sign up for an account to receive personalized information and regular communications from city departments. This helps the city scale to manage services via traditional and nontraditional channels alike.

Case Management - If an inquiry requires any follow-up work, Service Cloud turns it into a case and creates a ticket. Employees use this to loop in the right department, coordinate services, monitor progress, and close the case faster. Knowledge Management serves up articles and FAQ, bringing relevant information to the agent’s desk.

Field Service - Maps are used to create a street-level view of the city. Teams from various departments are able to utilize the mobile friendly platform to handle service cases. Live completion of tasks is visible on platform, enabling a global view of real time data, critical for customer response and vital to leadership during critical large scale events such as disasters.

This solution couples a public facing portal for citizens to report animal incidents with a portal for contractors to complete service logs, all that automatically feeds into a single platform. This, combined with a robust Customer Relationship Management system, empowers wildlife professionals with a multitude of insights including, historical data for multiple species, reported incidents and cases, GIS tracking of wildlife, animal health and biological characteristics, and much more.

This wildlife management solution also enhances and streamlines all aspects of a professionals day-to-day work and significantly reduces research time, eliminates inaccurate data and gives real-time reporting. Everything a professional needs to know is a click away and can be accessed on the go, in the field, and in the office.