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CloudCaller.io Features

Specialized Industry Leading Features

  • Video & Voice Conference Capabilities
    • Scales to large-scale conference calls
    • Conduct video and voice conference calls on desktop and mobile
    • Store participants call notes & recording IDs in Salesforce
  • Call Recording Management
    • Ensures compliance with applicable legal requirements
    • Manage the creation, naming, storing, searching, retrieving and deleting of call recordings
    • Download recordings to your internal storage and delete

Productivity Improvement Capabilities
CloudCaller.io has 50+ features designed to improve productivity and efficiency.

  • Efficiency Tools
    • Click-to-dial call from Salesforce
    • Click-to-message from Salesforce
    • Click-to-email from Salesforce
    • Voice-to-text for call notes
    • Call recording transcription for AI analysis
    • Voicemail drop
    • Versatile comprehensive record keeping
    • Manage cases and opportunities in call-flow
  • Video & Voice
    • One-to-one calls
    • Calls conference (w conf groups)
    • Click to call
    • Display id’s
    • Voicemail drop
    • Call recording
    • Hold, mute, transfer
    • Forwarding and omni-ring
  • Messaging
    • Send and receive messaging
    • Messaging logging as activity history
    • Full messaging conversations
    • RT messaging notifications
    • Messaging with Salesforce email templates
    • Messaging + Salesforce campaigns
    • Same number for voice and unattended messaging

View more detailed descriptions at  https://cloudcaller.io/features-at-a-glance.