IT Solutions Provider for the Education Sector
Charter Technology Solutions (CTS) is a mission-driven IT Solutions provider that primarily works with the education sector, specifically K-12 schools. The company's core values are built around customer service, and delivering high-quality, cost-effective technology solutions that aim to empower schools.
Who Benefits from an MSP Like CTS?
Directors of Technology don’t have time to work on everything. CTS simplifies their job by seamlessly extending their capability to oversee and support day-to-day school operations. This allows these leaders to focus on their important tasks and projects.
School Administrators need outcome-based problem-solving that works within annual funding cycles and school budgetary parameters without fluff or waste.
Outcomes
CTS provides managed IT services, support and project-based work and is focused on providing the following outcomes for clients:
• Mitigating risk (protection and security)
• Cybersecurity compliance
• Operational efficiencies and how to scale operations and streamline workflow.
• Unifying people, processes & systems
• Managing Cost for schools
Services Benefitting the Education Vertical
CTS is nimble. The company can insert themselves into an organization and become an IT department, they can become an extension of an already existing team (this allows the internal team to focus on their actual work and projects) or they can focus on projects as needed.
Flat Pricing:
Unpredictable costs cause frustration and distrust. CTS employs a pricing model specifically designed to ensure school can accurately gauge and account for costs. Flat, monthly pricing includes real-time monitoring, troubleshooting issues, and dispatching as needed. Hardware pricing is built in.
Superior Help Desk:
Since its founding in 2010, CTS has provided a deeper than usual layer of support for teachers and other school staff, enabling smooth execution of key functions and lesson plans through rapid device and network support, setting a higher bar for supporting the needs of educational institutions.
Education Focused:
Anyone can be an IT provider, but CTS ingrains itself into the fabric of schools, with education-focused security, device management, prioritized connectivity, improved visibility of educational data, and an overall EdTech philosophy that places the learning function at the heart of the ecosystem.
Personal, Human Touch:
CTS is a robust, Top-100 MSP with a small company feel. Every client gets a personal client services manager because crawling through a hierarchy while someone gets assigned to your case wastes too much time.
Broader Services:
Hardware and devices, network and connectivity, school design, E-Rate funding, educational data, EdTech services and technology professional development are all within CTS’ wheelhouse. Our range allows us to see the big picture, which is ideal.
Sample of Other Offerings
Cybersecurity has become an extremely important part of the CTS offering. Services range from Managed Cyber Protection (Managed Detection & Response, Security Awareness Platform, Incident Plan Creation) to Advisory Services (Development of Security Policies based on NIST Cybersecurity Framework, Cyber Risk Register and Policy Exception Management, Cyber Posture Reviews). CTS understands how current and future regulations will impact schools and we provide roadmaps so schools can take the necessary steps to protect their students (current and former), teachers and staff. We also help prepare schools for external audits, as these become more frequent and necessary.
School Design:
Whether a new school is being built, expanding, or relocating, the CTS team works with schools to ensure the right inputs at the start and provides ongoing support, which allows all the parts to work together sustainably and cost-effectively (removing cost remediation and re-engineering later). Infrastructure elements include core networks and Wi-Fi, Low voltage wiring, Classroom A/V Systems, Large venue A/V systems (gyms, cafeterias, etc.), cost-effective digital signage solutions, security cameras, VoIP Telephone Systems, Laptops and Desktops, public announcement and bell systems, synchronized clocks.
Physical Security Solutions:
CTS helps keep students and staff safe with robust security solutions. The company reviews potential vulnerabilities and recommends options in line with or exceeding today’s best practices. All solutions are user-friendly, including Video Surveillance, Access Control, Communication and Alerting to fortify school security and provide schools peace of mind.
Classroom Readiness Program:
CTS helps schools prepare their classrooms for the school year. This is customizable and offers an organized project view and dedicated engineers to ensure all classroom are tech-ready.