Centro Solutions for the Public Sector
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Centro for Public Sector
- A fully customizable solution for integrating
Slack and Salesforce. Build the exact integration you want, down to every
detail. Fully Salesforce within Slack, and fully Slack within Salesforce.
Automate everything without code using Centro’s declarative engine. Stay
on-platform with our customizable UI/UX elements.
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Emergency Response App
- Allow response teams to report in real-time via
Slack to dispatch team. Real-time update both sides from either Salesforce or
Slack. Upload images and video, provide instructions, and more.
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See, Click, Fix App
- Similar to Emergency Response for ingesting
less-urgent items to be addressed. Maintain a SLA by sending automatic
reminders, keep requestors updated, and more.
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AI Ticket Deflection
- Embed Salesforce Knowledge, Cases, Confluence
Articles, Sharepoint, PDFs, or any text on any system to allow deflection of
issues with a GPT-like interface.
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Email in Slack
- Draft, Send, and Reply to emails directly in Slack. All
Channel members are able to see all emails back and forth, and be able to jump
on replies. Keep emails synchronized with Salesforce. Templates keep messages
standardized, but with ability to override easily.
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SMS in Slack
- Draft, Send, and Reply to SMS messages directly
in Slack. All Channel members are able to see all messages back and forth, and
be able to jump on replies. Keep SMS messages synchronized with Salesforce.
Templates keep messages standardized, but with ability to override easily.
Create Cases or Activity records from these messages.
