Call Center Power Solutions for the Public Sector
CCP covers every stage of the contact center lifecycle so your agency gets one partner instead of four vendors.
CCP matches your agency with the right fit from a vetted marketplace of 250+ outsourcing providers experienced in regulated, public-sector environments, and stays engaged after launch to hold that partner accountable to your KPIs.
CCP's certified consultants implement, migrate, and optimize Amazon Connect Customer, Genesys Cloud CX, Zendesk, and Zoom Contact Center, engineered to meet federal and state security standards without sacrificing uptime or citizen experience.
CCP consultants work inside recruiting, training, quality assurance, workforce management, vendor management, and performance optimization, the disciplines that separate a good contact center from a great one.
CCP runs day-to-day operations and technology administration so your team can stay focused on mission priorities, not platform upkeep.
Certified Platforms
- Amazon Connect Customer: AWS Service Delivery Partner — AWS-powered cloud contact center with AI and machine learning capabilities.
- Genesys Cloud CX: Enterprise-grade omnichannel CX platform with workforce optimization.
- Zendesk: Modern support platform with ticketing, messaging, and AI automation.
- Zoom Contact Center: Unified voice, video, chat, and AI-powered engagement.
TSA Case Study Stats
Case Study: Operational Turnaround Supporting TSA
- 30–60 sec Average Speed of Answer, down from 45–60 minutes
- 200%+ Improvement in Service Level, reaching 70–79% performance
- 41% Annualized attrition, a 487% improvement from day one
- 25% Improvement in handle time and overall quality
- Zero reportables in 8 out of 10 months (security compliance)
- 95% of emails answered within 48 hours