Cadalys Solutions for the Public Sector
The Modern Solution for Native ITSM on Salesforce®
If you’ve adopted the ITIL best practice framework, then you will love our simple, unified approach to aligning service delivery with the needs of your business. Our purpose-built ITSM solution is designed with ITIL standards in mind from day one, leveraging the Salesforce platform to provide seamless configuration, ease-of-use and flexibility without the expense and burden of relying on other platforms. If you are upgrading to Cadalys from another Salesforce-based solution, our Cadalys Accelerators will make your path to increased value fast and efficient.
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Service Catalog
“My new hire needs a laptop.”
Customize and manage your service offerings for employees, customers and partners. Decrease costs and increase stakeholder satisfaction.
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CMDB
“What are the statuses of key CIs and how are they related?”
Manage hardware, software, documentation, people, and the relationships between them, to deliver superior value to the enterprise.
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Incident Management
“My Acme model 7000 laptop battery won’t hold a charge.”
Reduce the number and duration of unplanned service interruptions. Increase productivity and revenue from improved employee and customer satisfaction.
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Problem Management
“Many employees say their Acme 7000 laptops won’t hold a charge.”
Quickly identify, prioritize and remove root causes of service interruptions. Manage workarounds and Known Errors. Reduce future Incidents.
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Change Enablement
“Replace Acme 7000 laptops with a new model.”
Maximize the success of service and product changes by assessing risk, enabling change authorities, and properly scheduling updates/amends.
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Knowledge Management
“How do we provide faster access to better information?
Maintain and improve the convenience of information and knowledge across the enterprise. Increase Incident deflection from the contact center.