Through Carahsoft’s strategic partnership with Broadcom, we are committed to delivering top-tier technical, sales and education services to Broadcom customers and partners. Our dedicated team ensures customers across the Public Sector and North America receive expert assistance in driving success through innovative solutions.
Contact us at BroadcomCustomerCare@carahsoft.com or 833-922-8300 for all your licensing and technical support needs.
Carahsoft is a trusted Broadcom Aggregator and technical support partner. We are dedicated to delivering exceptional technical support for Broadcom solutions, such as mainframe, enterprise software, VMware, and Symantec and Carbon Black Cybersecurity solutions, to enhance the overall customer experience.
To create a technical support case through your Broadcom User Account, please follow the instructions listed:
If you have any issues with opening a support case, please contact the Carahsoft Broadcom Team at BroadcomCustomerCare@carahsoft.com or 833-922-8300.
Upon receiving your Electronic Software Delivery (ESD) email from Broadcom at the close of your contract or renewal, please create a Broadcom User Account.
To setup your Broadcom User Account, refer to the How to Register Broadcom Account.
If you have any issues with registering your user account, please contact the Carahsoft Broadcom Team at BroadcomCustomerCare@carahsoft.com or 833-922-8300.
If you encounter any issues with creating a technical support case through your Broadcom User Account, connect with the Carahsoft Broadcom Technical Support Team. Please contact us by phone at 833-922-8300 or email us at BroadcomCustomerCare@carahsoft.com.
Carahsoft Broadcom Technical Support Team North America Operating Hours:
Urgent Assistance for Severity 1 Production Downtime:
If you experience a Severity 1, production-down issue outside of our standard hours, please:
For non technical support, such as issues listed below:
Please connect with Broadcom’s Global Customer Assistance (GCA) Team by contacting a Broadcom customer representative or create a non technical case through your Broadcom User Account.
Explore Broadcom's solutions live by requesting a personalized demo today. Our experts will guide you through product features, benefits and use cases to help your organization choose a solution that meets your unique requirements. Modernize your infrastructure with Broadcom’s innovative technology now!