Beam Solutions for the Public Sector
Beam’s platform enables partners to stand up and run all of their cash assistance, enrollment, and safety net programs. We’ve worked closely with program administrators, case managers, and applicants to deliver solutions that set everyone up for success.
We offer three different types of tiered offers- Essentials, Pro and Elite, which are tailored to needs and robustness of your program needs.
Key functionality includes:
Application Portal
Applications should not be a barrier for vulnerable users. Our inclusive application is mobile responsive, fully configurable with skip logic to support any application type, and meets WCAG 2.1 accessibility standards. Our application is translatable into 100+ different languages and supports single-sign on and multi-factor authentication to ensure both widespread ease of use and appropriate security practices. Beam’s application portal is also fully reusable and stores and pre-populates information across both programs and years, saving applicants time to prevent “performing poverty” and streamlining recertification moments.
Workflow and Case Management
Our configurable workflow and case management backend make it easy for case managers and administrators to manage all stages of application review across either a single program or tens of them. From classifying and assigning cases to monitoring workload distribution, it’s simple to collaborate across teams and stay focused on your goals. Our workflow and case management solution helps you to:
- Assign and Review Applications
- Understand Case logs and Histories
- Drive Eligibility Determination, both within and across programs
- Payments
- Create umbrella structures that allow for administration of programs across different entities
Analytics and Reporting
Beam’s platform offers real-time, configurable analytics that speak to impact, efficiency, and health of a program. Partners are able to glean critical insights around any and all programs and get to nuanced understandings of everything from applicant behaviors, demographic understandings, internal workflow efficiency, and more.
Payments
With configurable payment options to support a range of program needs, Beam can help you get payments out quickly and securely. These payments can be sent directly to applicants or to third-parties, and can be sent as single or recurring payments. Payment options include ACH, Zelle, Prepaid cards (virtual and physical) and checks.
Eligibility AI
Centering principles of efficacy, reliability, and responsibility, Beam has the ability to aid in eligibility determination through our Eligibility AI product. Beam’s Eligibility AI solutions are focused on eligibility verification and document validation to radically improve the user experience for both the applicant and the program administrator, streamlining access to critical benefits.
Communications Portal
Beam’s communications module enables case managers to send individualized messages and scheduled notifications while also enabling scaled campaign communications to groups. These communications can be sent via email or SMS. Case managers can choose the notifications they’d like to send at each event of the application journey, from submission to an ultimate decision. They can send ad hoc communications for each individual case, and refer back to a history of communications. They can also draft and send mass communications to entire lists of current or prospective applicants.
Security and Performance
Our clients also benefit from the industry-leading Google Cloud: With our platform hosted on Google Cloud, our partners see the benefits of industry-leading cloud technologies. The infrastructure is highly scalable, and allows for secure and easy document upload and storage. Latency is low, the user experience is smooth, and we have specifically worked with Google to use low-emission data centers and services.
At Beam, you can rest easy with high levels of security and compliance to support program integrity. We are SOC 2 certified, encrypt data at rest and in transit, double encryption of PII, integrate with identity verification services with advanced deduplication models.
Finally, depending on your needs (for Pro and Elite), we can also integrate with programs such as Zendesk, SFDC and Mailchimp. We are always willing to configure and listen to our partners to scope out additional services.