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Backing Fire Solutions for the Public Sector

  • AI Call Answering
    • Backing Fire’s AI Call Answering solution is designed to streamline and optimize the way public safety agencies manage non-emergency calls. Using artificial intelligence, this system can automatically handle routine, low-priority calls that would otherwise occupy 9-1-1 dispatchers. By intelligently answering and processing these non-emergency calls, AI Call Answering frees up valuable resources, allowing dispatchers to focus on real-time emergencies. This automation leads to faster response times for critical incidents, more efficient use of personnel, and ultimately improves public safety operations. The system is equipped with natural language processing (NLP) to ensure accurate interpretation of requests and offers a seamless, user-friendly experience for citizens seeking assistance. Moreover, AI Call Answering helps reduce human error, ensuring that all calls are processed consistently and according to the agency’s predefined rules. It can be customized to follow specific workflows, integrating directly into dispatch systems to log incidents or forward relevant information to the appropriate department. This flexibility not only enhances the effectiveness of emergency response but also allows agencies to manage resources more effectively, especially during high-demand situations. In addition, by automating routine tasks, the system enables agencies to focus on critical decision-making, making public safety operations more responsive and resilient.
  • Spark Online Reporting
    • Spark Online Reporting is Backing Fire’s innovative solution designed to modernize non-emergency citizen reporting. This cloud-based platform allows citizens to submit requests for public safety assistance directly from their computers, tablets, or smartphones, eliminating the need to place a call to a 9-1-1 center. By integrating directly with Computer-Aided Dispatch (CAD) systems, Spark simplifies the reporting process for citizens while reducing the workload for dispatchers. The platform supports multiple languages and utilizes smart geography tools to ensure that reports are accurately routed to the appropriate jurisdiction, enhancing overall efficiency and response accuracy. One of the key features of Spark is its ability to create calls directly in the CAD system without requiring dispatcher intervention, allowing for seamless and immediate data entry. Spark also supports real-time two-way communication, enabling public safety officials to request additional information or provide status updates via SMS. By improving the workflow for both citizens and emergency responders, Spark ensures that non-emergency requests are handled efficiently, reducing call center congestion and enhancing the overall responsiveness of public safety agencies. Its robust feature set makes it a valuable tool for agencies seeking to optimize resources and improve service delivery.