Revolutionize Public Safety with Cutting-Edge Cloud Solutions

Backing Fire LLC provides innovative IT solutions tailored specifically for the public sector, with a primary focus on enhancing emergency communications and cybersecurity. Our services are designed to help public safety agencies optimize operations and improve efficiency through advanced technology.

Backing Fire offers an AI-powered call-answering system designed to handle non-emergency public safety requests. By automating routine calls, this solution reduces the burden on 9-1-1 dispatch centers, allowing dispatchers to focus on critical emergency situations. This leads to improved response times and better resource management within public safety agencies.

In addition, our Spark platform revolutionizes non-emergency citizen reporting. Citizens can submit requests through a cloud-based online form instead of calling 9-1-1, reducing the burden on dispatchers. The Spark platform integrates directly with CAD systems, supports multiple languages, and ensures accurate jurisdictional routing. It also allows for real-time updates via SMS, improving communication between citizens and emergency centers. This system empowers both citizens and dispatchers by streamlining reporting processes and enhancing the efficiency of public safety agencies.

Backing Fire also provides comprehensive cybersecurity solutions, ensuring that mission-critical public sector systems are protected against evolving cyber threats. Our services include continuous vulnerability scanning, endpoint detection, and response. Backed by a team with military and government experience, we ensure that public sector organizations have the security and technological infrastructure needed to function efficiently.

By focusing on the unique challenges faced by emergency services, Backing Fire helps public safety organizations enhance operations, reduce resource strain, and improve overall service delivery, ultimately benefiting the communities they serve.