Aisera Government Solutions

Aisera's AIOps

Aisera's AIOps provides ITOps, CloudOps, SREs, and DevOps teams the ability to proactively predict, detect, and prevent major incidents, performance issues, and outages across applications, microservices, and infrastructure before they occur. It combines and analyzes incidents from ticketing platforms and telemetry data (including logs, alerts, metrics, and traces) from monitoring tools to accurately identify root causes, all while reducing detection and resolution times. And here’s the kicker - Aisera AIOps solution provides the ability to use natural language to inquire about issues, health status, and root-cause. - Just like you talk to a team member!

Enterprise AI Copilot

Aisera’s enterprise and heterogenous AI Copilot empowers users with a personal companion to supercharge productivity by answering questions, analyzing data, and getting work done. It harnesses domain-specific LLMs that are grounded in customer data and offers customizable prompts, skills, and workflows to make every interaction smarter and more accurate, provides proactive recommendations, and gets work done. Built on a TRAPS framework (Trust, Responsible, Auditable, Privacy, and Security), it meets the stringent data governance requirements of any organization. Aisera's AI Copilot increases productivity by 80% and reduces costs by 90% by completing user tasks instantly.

Aisera Assist

Aisera’s Agent Assist leverages GenAI to significantly supercharge agent productivity and deliver exceptional customer experiences. Using domain-specific LLMs, Agent Assist generates relevant and context-aware answers and case summaries, tailored to meet diverse organizational needs. Agent Assist is directly embedded within SaaS apps like ServiceNow, Salesforce, and Zendesk. By providing agents with real-time support, and next-best-action recommendations, Agent Assist helps agents to resolve tickets efficiently while lowering costs.