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Explore Accela's Self-Guided Tours

Accela and Carahsoft have partnered together to provide a series of self-guided tours of Accela's products and features. Similar to a live demo, the self-guided tours explores how Accela's products and features applies to a specific technology vertical such as Customer Experience.

 

Learn about Accela's benefits, watch a short pre-recorded demo video, and download related resources. If interested in furthering the conversation, you can also schedule a live demo with a Accela expert from Carahsoft. Start a Self-Guided Tour now by selecting one below: 

 

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Accela Customer Experience & Engagement Self-Guided Tour  

Accela Customer Experience & Engagement Self-Guided Tour

Accela offers a first-of-its-kind solution that integrates an agency’s website, forms and citizen portal into one regulatory process system of record. Powered by OpenCities, Department Portal combines expertise and technology to aid agency departments in digitally transforming online services with a no-code, best practice design template.

Agencies can take advantage of a full jurisdictional website purpose-built for managing citizen and Government touch points with the ability to prioritize popular requests and tasks on the homepage. Accela enables agencies to provide citizens easy-to-understand, actionable content and the ability to quickly find the services they need.

Agency employees do not need any coding skills to publish online content and forms. With full mobile responsiveness, accessibility compliance and forward compatibility, citizens can save time and access Government services easily.


Want to learn more about Accela?
Start a self-guided demo now to learn how to transform the online citizen experience.
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Accela Civic Application for Building

Accela Building is a cloud-based software solution which automates all aspects of the building permit process. This solutions moves all functions online, removing paper, manual steps, and errors, and dramatically cuts the time and cost of permit processing so agencies can more easily facilitate growth in their communities. Accela Building saves time for citizens by moving traditional counter services online. Accela Building can managed the review and routing functions for permit review and makes it easy for inspectors to perform onsite inspections from their mobile devices, allowing them to stay 100% in the field, reducing effort and errors, and allowing them to perform more inspections in their work day.

Benefits:

  • Improved Developer Productivity — Getting permits faster and with less work means builders can build more, and save time and money in the process. They can schedule jobs more effectively, and do a better job of keeping development projects on schedule and on budget.
  • Increased Agency Productivity — Accela Building increases inspector effectiveness and speed, and capacity to do more with less. In office agency personal can handle more requests and process more permit reviews in a shorter amount of time.
  • More Agency Revenues — Processing more permit applications in a shorter amount of time increases the fee revenues coming into the agency.
  • Improved Citizen Satisfaction — Accela Building makes it easier for builders to do business with the government, which improves their satisfaction and promotes the growth of communities.
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Accela Civic Application for Planning

Accela Planning helps communities build and grow safely with rezoning, site plan reviews and approvals, issuing land use entitlements, complaint management, and code enforcement automation. It provides a way for planners to be strategic, collaborate across teams, capture multiple types of information, visualize planning data with mapping tools, and maintain zoning and code data within a searchable database. This automation improves the speed, effectiveness, and accuracy of the analysis, processing, and ongoing management of community planning. Accela Planning is built on a full featured platform and is designed to optimize and accelerate community development processes. The solution is SaaS-based hosted on a Microsoft Azure infrastructure for increased security and performance.

Benefits:

  • Promote economic growth — Accela Planning reduces much of the manual and labor-intensive work of enforcing and regulating local codes and ordinances to maintain compliance with a community’s master plan. The solution speeds plan reviews, zoning changes, variance requests and more for faster development of growing communities. In addition, planners can share plan and code data with building department personnel to improve accuracy, speed, and security when sharing information.
  • Improves builder efficiency — Getting plans reviewed faster, online, and with less work means developers can keep their projects on schedule and on budget. The increase of planning information managed in Accela Planning means less confusion, faster approvals, and the ability to always know where plans are in the process, so builders, contractors, and citizens can manage their time and resources more productively.
  • Improves citizen satisfaction – With an online citizen portal, agencies can respond faster to citizen requests, while providing complete transparency throughout the process. This in turn helps agencies meet the demands and needs of communities in unprecedented times where digital services are vital.
  • Saves money — Accela Planning automates the workflows associated with plan review and approvals, allowing agency employees to process more reviews, code enforcement to perform more inspections, and employees to spend less time searching for plans or information. This saves time, money and improves agency productivity.
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Accela Civic Application for Environmental Health

The Accela Civic Application for Environmental Health is a cloud-based solution that digitizes and automates workflows for operators, inspectors, and employees.

The solution enables facility owners to interact with their health department online, submitting applications, paying fees, and tracking project status from anywhere, anytime. Field inspections completed on mobile devices push results immediately to the cloud. This gives back-office staff the data they need in real-time, keeping processes moving.

Benefits:

  • Improve operator satisfaction with public portal transactions and shortened application processing timelines.
  • Achieve higher rates of compliance by facilitating a continuous data exchange between field staff and business owners.
  • Save time and reduce busy work by enabling facility owners and staff to view project status and receive automatic updates on milestones and next steps.
  • Drastically increase payment timeliness through convenient and familiar credit card payments through the web.
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Accela Civic Application for Cannabis Regulation

Accela Cannabis Regulation for Local Governments assists cities, towns, and counties with cannabis oversight by automating licensing, inspection, and enforcement tasks for cannabis businesses. With automated workflows and clear approval pathways, Accela Cannabis Regulation cuts the time required to review cannabis licenses. From integrated inspection scheduling and electronic document review, every step of cannabis licensing is optimized for quick and thorough review. Cannabis commerce attracts high public scrutiny. Now you can deliver real-time data and maps to the public, media and stakeholders via a secure online portal, reducing the need for staff members to support data requests. Licensing a cultivation, processing, or dispensary location involves coordination from multiple departments including business licensing, building, environmental health, code enforcement, and public safety. Accela brings all departments together, working from the same license record, electronic documents, and workflows to improve collaboration across all teams.

Benefits:

  • Online application, renewal, applicant communication and status notification
  • Intelligent workflow to optimize record flow from submission to final resolution
  • Electronic document submission for financial documents, floor plans, security checklists, identification and other required documents
  • Online self-serve licensee portal for applications or renewals
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Accela Alcoholic Beverage Control

licensing, inspection and renewal process for alcoholic beverage licensing. The highly configurable system accommodates all standard and unique liquor license types. With automated workflows, simultaneous agency review and clear approval pathways, Accela Alcoholic Beverage Control cuts the time required to process new or renewal license applications. Agency staff are more efficient, freeing them to focus more time on the cases that need additional attention. Easily communicate and coordinate with other departments on liquor license re-view such as state and local jurisdictions, licensing department, code enforcement, health department, fire, or other agencies involved in the review process for issuing new or existing liquor licenses. Liquor licenses come in a wide variety of types and restrictions, from art galleries that only offer wine at special events to night clubs that serve daily into the wee hours of the morning. Accela Alcoholic Beverage Control has the flexibility you need to handle all different configurations, restrictions, locations, and service options — including license types for manufacturing operations, distribution businesses, on-premise consumption or off-premise retail sales.

Benefits:

  • Be More Effective in the Field Time-crunched field inspectors need to be as efficient as possible. Accela’s mobile apps are fully GIS-integrated to quickly find business locations. Field inspectors have full access to the licensing database — even offline access — to facilitate capturing field notes, videos, pictures, or other supporting documentation.
  • Enhance Customer Service License applicants appreciate the convenience of 24/7 access. With the Accela online portal, applicants can initiate an application, check the status of an existing application, renew a license, make service requests or upload supplementary documentation during the review process. And anytime the status of an application changes, applicants receive an automatic update via email or text.
  • Discover More With Advanced Reporting With configurable dashboards, pre-built reports, and ad-hoc reporting tools you can always stay abreast of existing issues, discover developing trends, and provide transparency to concerned citizens and government leaders alike.
  • 24/7 citizen and customer access for new applications, renewals, service requests, complaints, or information requests
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Accela Civic Application for Fire Prevention

The Accela Civic Application for Fire Prevention is a pre-packaged solution built for fire departments, and offered at three levels: Essentials, Extended, or Enterprise. Fire departments can choose the level that meets their needs and budget, while gaining best practices from Accela’s fire prevention expertise. Fire Prevention Essentials is perfect for smaller agencies and those that want to get online and mobile quickly. Includes pre-built functionality to get the job done on time and on budget. Complete end-to-end solution for manging permitting and inspections. Fire Prevention Extended is designed for mid-sized agencies faced with complex workflows , many divisions, and a need for automating tasks. Offers additional functionality, configuration, and extensibility for budget-conscious departments. Fire Prevention Enterprise provides an enterprise solution for larger or more complex agencies with specialized fire programs and needs. Fully featured for greater extensibility, flexibility, and customization over time.

Benefits:

  • Essentials - Get online fast, and track occupancy, building inspection, and permit data in the cloud for easy access from anywhere. Modern mobile inspections give inspectors access to information while in the field, and available offline. Control fire prevention operations with publicly accessible information online, streamlined permit review in the back-office, and an easy-to-use mobile inspection app.
  • Extended - Builds on the benefits of Essentials, plus: Save more time by automating tedious tasks that lead to backlogs in operations and permit review timelines. Improve efficiency and visibility on projects with workflow tracking across fire houses, and accessible in the public-facing portal. Interconnect disparate systems by integrating with solutions already in use using Accela’s API. Increase cost-recovery when property owners are prompted to pay fees on time with automatic notifications.
  • Enterprise - Builds on the benefits of Extended, plus: Streamline complex inspections with inventory tracking, bar-code scanning, and the ability to create specialized inspection checklists and workflows. Navigate varied schedules to increase coverage across shifts, fire houses, expertise, and even vacation schedules. Leverage best practices while gaining the power of the Civic Platform and its many options for configuration and customization, and extensibility.
  • Available Features Include: > GIS > Inspection management > Occupancy and permit tracking > Fees and payments online > Mobile inspections > Online public-facing portal > Real-time reporting > Plan review integration > System extensibility & APIs> Hydrant maintenance > Conveyances inspections and permitting > High-rise building inspections and permitting

Benefits Snapshot:

 

  • Core functionality for homepages and services, including better search, transaction and interaction capabilities
  • Offers more pre-built content templates than other portals with a smart logic form builder that does not require coding
  • Modernizes agency websites, transforming the citizen experience by leveraging rich usage data and machine learning