Customer Experience and Engagement Solutions

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.










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Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (23)
  • Digitization of Services (39)
  • Customer Services (36)
  • Public Outreach (15)
  • Social Media (7)
  • Electronic Signatures (5)
  • Call Center (9)
  • Accessibility & Adaptive Technology (12)

All Customer Experience & Engagement Vendors

Discover Customer Engagement Innovations

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Expert Edition: HISP Deep Dive: Elevating federal digital services
Read the report to hear insights from experts about discovering the path of continuous improvement
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
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A trusted partner on the transformation journey
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience

Digital Customer Experience Trends 


Public Sector CX Events

Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Box & Carahsoft
Carahsoft August 13, 2024
Carahsoft 7:00 PM ET
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Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Carahsoft
Carahsoft January 14, 2025
Carahsoft 7:00 PM MT
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Government Customer Service Resources

Fighting Fraud with Behavioral Analytics CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
By using behavioral analytics, you can ensure that you and your agency are protected from fraud. Read this whitepaper to discover how to minimize fraud and protect privacy and data.

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2025 Social Media Trends CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
The ever-changing social media landscape leaves social marketers constantly chasing short lived trends to make their mark. This report deep dives into what top performing teams work to get right- social listening, breaking the right rules and making it all happen with a little help from AI.

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Latest Customer Experience News

Lucid Software Expands Visual Collaboration Suite and Enhances Agile Workflows with Innovative Solutions for Team and Program-Level Collaboration
CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft October 01, 2024

 Lucid Software, the leader in visual collaboration software, today announced a robust set of new capabilities aimed at elevating agile workflows for both team-level and program-level planning.

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Zoom for Government Platform Expands With Zoom AI Companion, Receives FedRAMP® JAB Authorization
CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft September 16, 2024

Zoom announced that The Federal Risk and Authorization Management Program (FedRAMP®) Joint Authorization Board (JAB) authorized Zoom AI Companion as a JAB Moderate system, adding to Zoom for Government’s growing list of authorized products, solidifying the company’s commitment to the U.S. government space. Most recently, Zoom Contact Center also received FedRAMP® JAB certification as part of the Zoom for Government platform, in June of 2024.

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