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MuniPaaS LPI: Simplify Permits and Licenses with MuniPaaS Permitting and Licensing Solution

Empowering Municipal Efficiency Through Salesforce Public Sector Solutions

Introducing MuniPaaS LPI, a pre-configured, Salesforce-based solution designed for municipalities to streamline permitting and licensing processes. Whether it’s managing business licenses, building permits, or other regulatory approvals, this platform is built to enhance citizen engagement, improve efficiency, and ensure compliance.

How MuniPaaS Permits & Licenses Transforms Your City:

End-to-End Permitting and Licensing

  • Leverage Salesforce Public Sector Case Management to track applications from submission to issuance.
  • Automate workflows to process building permits, business licenses, and regulatory approvals faster.
  • Manage approvals across multiple departments with real-time status tracking and notifications.

Self-Service Portals for Citizens and Businesses

  • Apply for permits and licenses online.
  • Upload required documentation.
  • Monitor application progress in real-time.
  • Use Knowledge Articles to educate users on application processes and requirements.

Dynamic Application Forms

  • Build customizable application forms using Salesforce Flow Builder to dynamically adjust fields based on application type.
  • Reduce errors and ensure complete submissions with automated field validation and required document checks.

Automated Fee Calculations and Payments

  • Integrate Salesforce with payment gateways to calculate fees automatically based on application data.
  • Enable online and in-person payment options through the portal for faster, more convenient transactions.

GIS and Mapping Integration

  • Empower citizens and businesses to interact with maps through GIS integration.
  • Allow users to pinpoint project locations for building permits or select parcels for business licenses directly on an interactive map.
  • Use geospatial data for advanced analysis and reporting.

Compliance and Inspection Management

  • Track compliance requirements and schedule inspections using Salesforce Field Service.
  • Automate reminders for renewals, violations, and follow-up inspections.
  • Ensure accountability with photo and documentation uploads directly from the field.

Notifications and Updates

  • Keep applicants informed with automated notifications at every step of the application process.
  • Send reminders for renewal deadlines, missing documents, or upcoming inspections via email, SMS, or portal notifications.

Integrated Reporting and Dashboards

  • Track the volume of applications, processing times, and revenue generated.
  • Gain insights into trends to optimize workflows and improve service delivery.

Why Choose MuniPaaS Permits & Licenses?

With a track record of delivering Salesforce Public Sector solutions for municipalities, we ensure:

  • Rapid Implementation: Pre-configured features and streamlined deployment for quick go-live.
  • Customization: Tailored workflows and templates designed to meet local government needs.
  • Ongoing Support: From training to hypercare and maintenance, we’re with you every step of the way.

MuniPaaS Permits & Licenses, powered by Salesforce and delivered with our expertise, is your all-in-one solution to modernise permitting and licensing processes, ensuring a seamless experience for citizens and staff alike. Start building a more efficient municipality today!