Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

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Qualtrics and ServiceNow Webinar Series: Capturing Customer Experience Data


Event Date: November 04, 2021
Hosted By: Qualtrics, ServiceNow & Carahsoft
Registrants joined us for a complimentary webinar that is part of a series hosted by Qualtrics, ServiceNow, and Carahsoft.

Registrants learned how to integrate real-time feedback into the action loop for better customer service and improved agent effectiveness. They also learned how to: 
  • Improve speed to action with automated triggers and routing
  • Ensure digital investments are being utilized
  • Improve feedback effectiveness with real-time visibility into customer feedback
  • Prioritize actions based on feedback and trends
  • Improve teams with just-in-time coaching based on feedback

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