Government Events and Resources

Salesforce eBook outlining best practices for government leaders during the pandemic.

Governments globally recognize the need to catch up to private sector AI advancements. Learn how other public sector agencies are leveraging AI to improve constituent service, boost productivity, and make data-driven decisions.

Combining HCD with Design Thinking methods, while leveraging a configuration-first approach to Federal Salesforce implementations, ensures the citizen experience is kept at the heart, while the Federal Government’s platform investments are maximized. This advances not only successful platform develo...

Salesforce understands the need to address these vaccine distribution and management challenges and close the gap by unifying systems with a platform that can help efficacy and build trust with constituents. Speed to deploy, scalability, and security are the hallmarks of centralized platforms that c...

Recruitment has always been a challenging feat, but now more than ever, public safety agencies are facing setbacks across the nation. Long-established ways of recruiting are becoming obsolete as the new generations emerge, making it difficult for agencies who aren’t up to speed in their digital proc...

The need to improve customer service and customer experience (CX) has never been more important, especially for the public sector. Government organizations around the world are turning their intentions toward delivering experiences that stakeholders come to expect from the commercial sector. Sales...