Experts shared insights on how Generative AI had been a transformative technology capable of revolutionizing public sector services by enabling AI agents to:

• Simplify communication by understanding everyday language.
• Converse with residents in their preferred language.
• Gather complete information through straightforward questions, reducing delays.
• Recommend relevant services for review and approval.
• Autocomplete paperwork using existing documents.

However, technology alone wasn’t enough. A partner who understood the environment and data was crucial. Syntasa and Google Cloud successfully delivered projects across the nation.

Participants explored how:

• Access to resources was simplified with a Behavioral Health Portal that supported residents in finding help and collaborating with specialists.
• Timely, automated insights were provided through a Community Health Needs Assessment.