Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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eGain

Generative AI for Customer Service: Success Stories and Lessons Learned


Event Date: June 05, 2024
Hosted By: eGain & Carahsoft

A stunning stat from the Harvard Business Review for you to consider: 80% of AI projects have failed! The burning question today: How do you safely implement and unleash business value for CX and EX (employee experience) from Gen AI with a knowledge foundation? What are the lessons learned from early deployments?


Watch this on-demand webinar, that featured domain experts from eGain to learn how to harness the combined power of Gen AI and Knowledge Management!

eGain has been innovating at the forefront of Gen AI and Knowledge Management (KM). Many of our clients are in production with Gen AI, backed by trusted KM, while many others are actively piloting. Their business results from the combined power of Gen AI and knowledge have been nothing short of transformational!

Specifically, learn:

  • How a leading utility firm accelerated knowledge building by 5X, while enabling an astounding 98% findability of answers with the combined power of the eGain Knowledge Hub and Generative AI
  • Discussions of challenges in the use of Gen AI by government agencies
  • About lessons from the trenches we have learned from Gen AI deployments across multiple clients and best practices to ensure success

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Resources

Mobilize the Public Sector with Trusted Data and Analytics
Whitepaper

Mobilize the Public Sector with Trusted Data and Analytics

In today's world, government agencies rely on accurate, accessible data to make informed decisions and serve their citizens effectively. However, many agencies struggle with outdated systems and fragmented data. By modernizing their data infrastructure and adopting a unified approach, governments can improve efficiency, enhance decision-making, and foster trust with their constituents.


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