Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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Salesforce

Texas Government Learning Series: Salesforce & Telephony in Contact Centers


Event Date: March 19, 2024
Hosted By: Salesforce & Carahsoft
Hear from Salesforce SMEs with years of Contact Center implementation and operational experience. In this on-demand recording, you will learn:
  • How your agents and managers deliver the right answers, faster
  • Where Salesforce fits in a Contact Center ecosystem and on the agent's desktop
  • What is Service Cloud Voice and how does it work with a telephony provider
  • Current telephony provider partnerships and integration options
  • Beyond Telephony: Digital Channels and AI

Fill out the form below to view this archived event.


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