Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
Improving Customer Experience and Service Delivery for the American People
Hosted By: DocuSign, ServiceNow, Deloitte & Carahsoft
Federal agencies are focusing on improving customer experience (CX) and service delivery to constituents, largely motivated by the Biden administration’s executive order on CX and service delivery. The OMB recently issued a memo taking this declaration further, encouraging agencies to reduce the burden of information collection on the public when applying for federal services.
Attendees heard how a U.S. Federal Agency is working with DocuSign, ServiceNow, and Deloitte Consulting to address this need head on. We covered how customer experience and service delivery can be improved- specifically:
- How agencies are streamlining user account requests to make it easier for applicants to obtain services
- How Deloitte Consulting approaches customer challenges and arms them with the best solutions to achieve results
- How DocuSign and ServiceNow work together to power a better customer experience
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