Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
Delivering Quality Citizen Engagement with CXone
Hosted By: NICE & Carahsoft
Delivering quality engagement between federal agencies and their constituents has improved radically from updated quality control practices and workforce optimization.
Based on our experience modernizing thousands of contact centers, NICE is working closely with government agencies to share our implementation playbook for maximizing the quality of interactions with constituents.
Watch this on-demand webinar to learn how NICE can help you transform interaction quality and federal CX with workforce engagement management on a cloud native open platform.
Specifically, this webinar covers how:
- CXone Quality Management decodes the patterns and reveals the right interactions to review and behaviors to address with your agents
- Pre-built sentiment and frustration analysis, automated topic categorization and AI behavioral models allow agents to focus on delivering high quality engagement with customers
- CXone Interaction Analytics (with patented AI technology) surfaces actionable insights in real time for 100% of speech and digital contact center interactions
- CXone True To Interval workforce management enables operators to manage omnichannel interactions
Fill out the form below to view this archived event.
Resources
Building a modern, optimized agency onboarding process
Advancing HR functions aren’t always easy. Fortunately, solutions exist that can help agencies chart the fastest, most flexible path to this meaningful modernization. Check out this whitepaper to see how digital HR workflows can propel agencies into the future.
Fill out the form below to view this Resource.