Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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Salesforce

AI Driven Intelligent Call Center for Energy & Utility Customers


Event Date: August 29, 2024
Hosted By: Salesforce, CGI & Carahsoft
During our webinar, attendees learned about how CGI's Intelligent Call Center, leveraging Salesforce Energy & Utilities Cloud, is transforming customer service in the public sector. Learn how AI-driven technology turns traditional call centers into strategic assets by enabling personalized service at scale.
 
Key Takeaways:
 
  • Impact of AI in Customer Service: Transform agents into trusted advisors with predictive AI.
  • Strategies for Omnichannel Support: Practical steps to improve customer satisfaction.
  • Integration and Deployment Best Practices: Leverage AI-driven insights to optimize processes.

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Resources

Vertiv TAA & BAA Catalog
Datasheet

Vertiv TAA & BAA Catalog

Optimize your infrastructure with Vertiv's TAA and BAA-compliant product catalog. From UPS systems to rack solutions, Vertiv's products are designed to meet the strict standards of government and public sector agencies, delivering unmatched reliability and compliance. Explore solutions tailored to mission-critical environments today!


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