ICG Automation Solutions for the Public Sector

The Cloud Connector brings visibility and business alignment to the company’s cloud investments. The ServiceNow Certified scoped application is the most robust integration between ServiceNow and Amazon Web Services (AWS), Azure, and Google Cloud. Having full, up-to-date knowledge of the infrastructure and providing the tools to act on that information, brings the tools to manage the business and leverage the investment.

Enable automation, visibility, and operational intelligence by centralizing all data in ServiceNow. Our scoped app enables ServiceNow's digital workflow management and automation within VMware's vRealize Suite. Integrates with vRA 7.X and 8.X, vRO, vCenter, vROps, NSX-T, and Horizon.

Enable automation, visibility, and operational intelligence by centralizing all data in ServiceNow. Our scoped app enables ServiceNow's digital workflow management and automation within VMware's vRealize Suite.

Ticket Clinic aims to reduce operating budget tied to high volume, low value service desk activities. The application acts as a super operator that looks at historical incident data and analyzes it to intelligently route incidents and automate tasks to remediate issues and fulfill standard requests. As a result, customers see increased productivity for all tiers of support operators, improved time to resolution (TTR) and a substantial reduction in OpEx related to Service Desk activities. In essence, this application drives IT teams to focus on more complex problems and enables them to do more with less.

Following are some of the key outcomes that we have been successfully delivering to our customer through the Ticket Clinic application:

• Up to 40% reduction in service desk related OpEx
• 30% reduction in downtime
• Standardized workflows and processes
• Minimized team friction
• Skyrocketing productivity
• Improve employee experience
• Proactive SLA monitoring