Diona Solutions for the Public Sector

Give your professionals in the field the ability to review, update, and act on essential information about their clients and cases. In the office or in the field with a client and their family, whether online or offline, Diona Visits is an enterprise software solution that turns tablets and smartphones into tools to help caseworkers be more efficient and effective. By simplifying and assisting with the mechanics of casework, Diona Visits helps put the focus where it should be - on attending to children and families at the moment of need.

Diona Investigations is an enterprise software solution that provides child and adult protection investigators with tools to manage their investigations and to get and gather critical information while on scene. Protection investigators often face the difficult task of quickly assessing the risk of harm to a vulnerable person. The stakes are high. Access to key information and effective use of time to gather information while on scene can make the difference when a life may be at stake. To make informed decisions efficiently, investigators need to be able to quickly find and share essential information while in the field.

When a child needs a place to stay, agencies must act quickly to identify all suitable options. Foster care organizations need access to foster parents, kinship placements, group homes, halfway homes, and many more resources—at a moment’s notice. Diona Placement Finder, a commercial-off-the-shelf (COTS) mobile enterprise solution, provides caseworkers in the field the critical information—and context—they need to address urgent alternative care resource issues. The solution also helps caseworkers pro-actively find and retain stable placements and diffuse conflict situations with respite options to ultimately support permanency, safety, and well-being.

The Diona Placement Finder is a smartphone- and tablet-enabled application that allows alternate placement providers to:

• Increase opportunities to enhance placement stabilization by providing access to relevant, child-critical information to caseworkers when they need it
• Improve the speed with which caseworkers notify the system of record (SOR) about placement initiations, movements, and terminations
• Leverage mobile device technology, such as GPS, to provide contextualized information about available resources based on the location and needs of a child or children

When children are experiencing out-of-home placements, there are many people contributing to achieving permanency goals for these children. Biological parents, foster parents, and guardian ad litem are examples of stakeholders that require access to relevant information and need to be able to communicate with one another, as well as agency caseworkers. Diona Connect enables stakeholders to use their smartphones or tablets to access details about the children they are engaging with. Details include things like demographic information, medicine lists, school information, and siblings. The information is available at their fingertips whenever they need it, regardless of where they are. Diona Connect also offers external stakeholders the ability to communicate in real-time with other individuals that are acting on behalf of the same children. This collaboration amongst multidisciplinary teams ultimately improves outcomes for children. By providing a user-friendly and efficient alternative to paper files, emails, phone calls, and text messages, your agency can improve stakeholder experiences, increase collaboration in support of permanency for children, and help with foster parent retention.

Transform how parents interact with your Child Support Services agency. Diona Child Support turns mobile devices into tools for parents to apply for child support, meet their payment obligations, and provide and receive information related to their child support cases. By providing a user-friendly and efficient alternative to office visits and phone calls, your agency can simultaneously improve client experiences and satisfaction while reducing obligation payment defaults.

Transform how reports of suspected abuse, exploitation and neglect can be filed by reporters. By providing a user-friendly and efficient way to report and track progress on reported concerns, your agency can ensure that reporters are kept informed about the progress on their reports and the safety of individuals.

Transform how your clients interact with your Health & Human Services agency. Diona Self Service turns mobile devices such as phones and tablets into tools for people to view, provide and receive information related to their eligibility and cases. By providing a user-friendly and efficient alternative to office visits and phone calls, your agency can simultaneously improve client experiences and satisfaction while freeing up precious resources to be applied where they can do the most good.

Diona Uploads is an enterprise software solution that gives clients of Health & Human Services agencies the option to use their mobile phones or tablets to photograph and submit copies of documents in support of applications and claims. A commercial-off-the-shelf (COTS) enterprise solution requires no training, login, or authentication by clients. Diona Uploads is massively scalable and supports a wide range of languages. It integrates with agency systems and processes to simplify and expedite agency documentation processes to get to better outcomes.