Ciena Announcements
Community Blog
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The Top Healthcare IT Events to Watch for in 2024
July 24th, 2024
At this year's Healthcare events, discover new solutions that will help your agency improve and modernize its service offerings to meet the needs of the moment while driving toward the future.
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Enhancing Federal Customer Experience with Digital Transformation
July 23rd, 2024
By adhering to the guidance and embracing a collaborative mindset, Government agencies and industry partners can collectively advance the digital experience landscape, ensuring that services are accessible, user-centric and future-ready.
- Tagged Customer Experience and Engagement, Federal Government, General Services Administration, Office of Management and Budget
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Seamlessly Enhance Accessibility in CX Through Communication
July 8th, 2024
By highlighting customer feedback and utilizing technology to improve service delivery, agencies can make strides to improve their CX.
- Tagged Adobe, Customer Experience and Engagement, CX, High-Impact Service Providers, Office of Management and Budget
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The 10 Cybersecurity Events for Government in 2024
June 24th, 2024
Delve into cybersecurity excellence and empowerment for Government entities to navigate the digital landscape with confidence and resilience.
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Top 7 State and Local Contract Vehicles to Support Your SLG Fiscal Year Requirements
June 10th, 2024
Leveraging the right contract vehicles can streamline procurement processes, ensuring timely and efficient acquisition of necessary technologies and services.
- Tagged California Software Licensing Program, E&I Cooperative Services, Education Technology, Government Contracts, GSA Cooperative Purchasing Program, NASPO ValuePoint, OMNIA Partners Public Sector, State and Local Government, Texas Department of Information Resources, The Quilt
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Rethinking and Modernizing the ATO Approval Process
June 7th, 2024
By accepting early that ATO should be more real-time and continuous, AO can better position themselves for the future.
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Generative AI: Improving Efficiency for SLED Agencies
May 14th, 2024
By educating employees on the security ramifications of generative AI, and by properly implementing it into their agency, SLED decision makers can accelerate and improve their day-to-day processes.
- Tagged Artificial Intelligence, Automation, Broadcom, Education Technology, Generative AI, State and Local Government
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FedRAMP Roadmap 2024-25: Modernization Strategy and its Impact on the Program
May 9th, 2024
The roadmap introduces strategic initiatives designed to modernize the FedRAMP program, which allows agencies to leverage previously completed work and reuse cloud authorizations, offering significant time and cost savings for government and industry alike.
- Tagged Federal Government, FedRAMP, General Services Administration, Office of Management Budget, Project Management Office
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Improving Government CX Services to Build Trust Amongst Customers
April 24th, 2024
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
- Tagged Customer Experience and Engagement, CX, Federal Government, High Impact Service Providers, Identity and Access Management, Office of Management Budget, okta
