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By highlighting customer feedback and utilizing technology to improve service delivery, agencies can make strides to improve their CX.
Personalized government-citizen experiences and service are not just a matter of policy compliance, but a testament to the ideals of a government that serves all its citizens equitably.
President Biden has signed an executive order Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Between this order, new directives, and acts, the federal government aims to enhance customer experience.
Learn from the Adobe perspective how expanding services beyond their foundations, modernizing experiences for constituents and employees, and political support can enhance digital transformation in government.
Read the latest insights from government customer experience thought leaders and additional industry research from FCW in Carahsoft's Community Blog.
Take a look back at Carahsoft's top 10 community blog posts of the year featuring Government IT trends such as cybersecurity, artificial intelligence and cloud computing.
Liferay's Kale Fluharty talks how using a DXP with USWDS 2.0 can help you create a government compliant citizen experience on the Carahsoft Community Blog.
Acquia's VP of Federal, Peter Durand, discusses what the 21st Century IDEA Act is and how it is improving Government CX on Carahsoft's Community Blog.
Read Carahsoft's Top 10 Blogs of 2019 focusing on the top Government IT trends and initiatives, including Customer Engagement, DevOps and Cloud Computing.
