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Moving to a data-driven talent strategy allows agencies to match the right people to the right work enhancing employee’s experience and engagement with their work.
Diversity within CX talent can positively set one organization and the way its employees interact with customers apart from another.
By guiding a wide variety of customers through services with simple instructions, agencies can help improve customer experience.
Addressing challenges within operations enables employees to make a difference and move their agency’s CX service mission forward.
Fed Gov Today joined Carahsoft on the show floor to speak with military thought leaders on the workforce, cybersecurity and more.
Discussions at DoDIIS examined DoD and IC challenges for IT workforce development and retention, partnerships, interoperability and data management.
Read about how Hire-to-retire (H2R) integrated human processes creates meaningful career paths for people using employee lifecycle tools while remaining cost efficient.
F5's Joshua Goldfarb discusses the rise of unemployment fraud since the start of COVID-19 and the signs to pay attention to when combating fraud.
Atlassian's Shayla Sander Talks the importance of having a comprehensive testing program for your agency on the Carahsoft Community Blog.
