Latest in Technology and Government
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The Top 10 Customer Experience and Engagement Events for Government in 2025
Throughout this year, new and returning events will showcase the latest technologies, generate meaningful conversations through networking sessions and provide live product demonstrations to enhance Government customer experience.
Embracing eSignatures: How the SSA is Modernizing Document Processing in the Digital Age
The adoption of eSignatures is just one component of a broader push for digital modernization within the SSA. This transformation aligns with the federal government’s broader initiatives, led by the Office of Management and Budget (OMB), to promote a “digital-first” public service experience.
Transforming Public Sector Efficiency: A Two-Pronged Approach to Modernization
By adopting strategies that streamline work management, modernize enrollment processes, enhance web experiences, and increase content velocity, agencies can better serve their citizens and build a stronger connection between government and the public it serves.
The Intersection of CX and Communications in Government Services
Investing in CX improves trust and engagement, ensures clear and effective digital communications, and builds relationships, helping to maximize the return on investment for government agencies.
Enhancing Federal Customer Experience with Digital Transformation
By adhering to the guidance and embracing a collaborative mindset, Government agencies and industry partners can collectively advance the digital experience landscape, ensuring that services are accessible, user-centric and future-ready.
Seamlessly Enhance Accessibility in CX Through Communication
By highlighting customer feedback and utilizing technology to improve service delivery, agencies can make strides to improve their CX.
Improving Government CX Services to Build Trust Amongst Customers
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
Enterprise Service Management in the Physical Realm: Understanding PPESM
By leveraging a centralized, user-friendly system with automated workflows and mobile accessibility, PPESM empowers agencies to streamline processes, optimize resource allocation, and ensure regulatory compliance.
Empowering Citizens: The Next Frontier in Government Service Delivery
Personalized government-citizen experiences and service are not just a matter of policy compliance, but a testament to the ideals of a government that serves all its citizens equitably.
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Partner Insights
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Modernizing Government IT: A Case Study in JSM Implementation
The rapidly deployed JSM platform streamlined workflows across departments within a local Government entity, reduced operational costs, improved service efficiency, and enhanced visibility—ensuring long-term success.
