Overview

As the tide of partisanship rises, public servants need faster, more frequent insights into the experiences citizens and employees are having in each function of government. When these experience insights are properly used, they drive citizen engagement & satisfaction, reduce waste & risk, and improve government service levels.

Qualtrics provides solutions that make it easy to capture experience data, so you can quickly make evidence-based decisions about mission critical programs and services. Consistently collecting, reporting, and acting on metrics will demonstrate where you are improving, and have positive, lasting effects for your agency and programs.

Products

Qualtrics Research Core™

Our core survey platform can be used for hundreds of different research initiatives across nearly every functional department of an organization. Enterprises, government agencies, and DIY researchers all rely on the Qualtrics Research Core(tm) to be more competitive, efficient, profitable, and ultimately-to be right. The Research Core makes it easy for anyone in an organization - from the intern to the CMO - to design professional surveys, collect rich data, and analyze the customer, market, and employee insights they need to make the right decisions. To learn more, visit https://www.qualtrics.com/research-core.

Customer Experience™

Build greater bonds of trust by asking about your customer and citizen experiences in the moments that matter, and taking action to improve the experience. To learn more, visit https://www.qualtrics.com/customer-experience.

  1. Omni channel measurement
  2. In-app and website feedback
  3. CX reporting, analytics & dashboards
  4. Follow-up & case management
  5. Operational integration

Employee Experience™

Measure sentiment across the entire employee lifecycle, prioritize key employee experience drivers, increase retention, decrease attrition, engage employees, and be the best place to work. To learn more, visit https://www.qualtrics.com/employee-experience.

  1. Employee engagement
  2. 360 employee feedback
  3. Training surveys
  4. Exit interviews
  5. Pre-hire & onboarding

Product Experience™

Uncover unfulfilled policy expectations, measure public trust, conduct traditional research, and properly prioritize rule-making & policy changes. Evidence based decisions about which programs will successfully and positively impact citizens is key to achieving an effective outcome-based government. To learn more, visit https://www.qualtrics.com/product-experience.

  1. Policy testing
  2. Trust research
  3. Citizen experience
  4. Market analysis
  5. Conjoint analysis

Brand (Agency) Experience™

Benchmark and track agency awareness, improve perception of services, improve communications, and optimize mission achievement. To learn more, visit https://www.qualtrics.com/brand-experience.

  1. Mission awareness
  2. Agency's Brand equity
  3. Message and copy testing
  4. Brand strategy research
  5. Segmentation & positioning

Contracts

GSA Schedule Contracts

GSA Schedule 70

GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021


SEWP Contracts

SEWP V

Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - April 30, 2020


State & Local Contracts

City of Seattle Contract

Contract #0000003265 Term: December 19, 2021

CMAS

Contract # CMAS 3-12-70-2247E Term: through September 30, 2017

National Cooperative Purchasing Alliance (NCPA)

Term: through April 30, 2019

Ohio State Contract- 534354

Contract # 534354 Term: June 17, 2017

VASCUPP

Contract Number: UVA1482501 Contract Term: May 2, 2014– December 19, 2021


Events

Upcoming Events

July 19, 2017 at 11:00 AM EDT

Archived Events

News

Latest News

Carahsoft Technology Corp., the trusted government IT solutions provider, is proud to host the seventh annual Citizen Engagement Seminar. This one-day event will discuss how agencies are utilizing ...
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Carahsoft Technology Corp., the trusted government IT solutions provider, today announced it has partnered with Qualtrics, the world’s leading experience management platform.
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Qualtrics, the world's leading insight platform, today announced that it has been selected as a provider for a new customer insights system by the United States General Services Administration (GSA). ...
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Resources

For Provo City officials, improving the quality of life for residents has always been a major success indicator. Unfortunately, getting the feedback they needed from citizens in time to make the right decisions wasn't always possible. Provo City wanted to have more representative data without having...

Watch this short video to learn how Qualtrics can help your agency improve the customer experience.

Take a look at what's behind the millennials' quick departures from federal government jobs and identify ways that managers can stem the tide.