Overview

In today’s ever-changing world, public servants need faster, more frequent insights into what citizens and employees really think. These insights drive citizen engagement & satisfaction, reduce waste & risk, and improve government service levels. Qualtrics provides solutions that make it easy to capture citizen, market, and employee insights so you can quickly make the right decisions about critically important programs and services. With Qualtrics, you have data at your fingertips to support time-sensitive data calls.

Products

Research Suite

Research Suite is Qualtrics’ flagship product. It is a survey platform that can be used for hundreds of different research initiatives across nearly every functional department of an organization. Enterprises, government agencies, and DIY researchers all rely on Qualtrics Research Suite to be more competitive, efficient, profitable, and ultimately—to be right. Research Suite makes it easy for anyone in an organization – from the intern to the CMO – to design professional surveys, collect rich data, and analyze the customer, market, and employee insights they need to make the right decisions. https://www.qualtrics.com/research-suite/

Employee Insights

The Qualtrics Employee Insights business delivers solutions to help organizations measure and act on key employee experience drivers across the entire employee lifecycle—from recruitment to exit. The following solutions currently fall under the Employee Insights business: 1) Employee Engagement; 2) Pulse Survey; 3) Lifecycle Survey (Onboarding, exit, recruitment, etc.); 4) 360Surveys (mutli-rater assessments for development and performance, required for government SES employees). https://www.qualtrics.com/employee-engagement/ https://www.qualtrics.com/qualtrics-360/

Site Intercept

Qualtrics Site Intercept (SI) is all about capturing value from website visitors through targeted, engaging messages. The solution empowers marketers and researchers to understand the “whys” behind website visitor behavior and collect valuable data about the customer via targeted online content—all in real time without relying on IT. The point-and-click interface makes it simple to target based on over 20 website visitor behaviors and logical conditions. SI is real-time digital experience (DX) feedback. https://www.qualtrics.com/site-intercept/

Target Audience

Qualtrics Target Audience is a respondent management platform. It helps clients track and manage information about survey respondents so that they can improve the quality and speed of their research. https://www.qualtrics.com/target-audience/

Vocalize

Vocalize is the Qualtrics customer experience management (CXM) platform. It takes feedback from multiple sources, from multiple touch-points, and from multiple points in time (relational, post-purchase, and post-support interaction surveys, social media conversations, and unsolicited customer comments) and rolls them into a single interactive and actionable communication and closed loop system. Complete Voice of the Citizen programs; Citizen satisfaction surveys; Closed-loop case management and ticketing. https://www.qualtrics.com/vocalize/

Contracts

GSA Schedule Contracts

GSA Schedule 70

GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- June 17, 2017


SEWP Contracts

SEWP V

Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - April 30, 2020


State & Local Contracts

City of Seattle Contract

Contract #0000003265 Term: June 17, 2017

CMAS

Contract # CMAS 3-12-70-2247E Term: through March 31, 2017

National Cooperative Purchasing Alliance (NCPA)

Term: through April 30, 2019

Ohio State Contract- 534354

Contract # 534354 Term: June 17, 2017

State of New Mexico General Services Department Contract

Contract # 30-000-13-00060 Term: March 17, 2017

VASCUPP

Contract Number: UVA1482501 Contract Term: May 2, 2014– June 17, 2017


News

Latest News

Carahsoft Technology Corp., the trusted government IT solutions provider, today announced it has partnered with Qualtrics, the world’s leading experience management platform.
READ MORE >

Resources

For Provo City officials, improving the quality of life for residents has always been a major success indicator. Unfortunately, getting the feedback they needed from citizens in time to make the right decisions wasn't always possible. Provo City wanted to have more representative data without having...

Citizen expectations of customer service are rising. The need to accelerate online transactions and boost citizen satisfaction are essential to building a government that works for its citizens.

See how Qualtrics is providing real-time access to what should drive the government with a digital...