In today’s ever-changing world, public servants need faster, more frequent insights into what citizens and employees really think. These insights drive citizen engagement & satisfaction, reduce waste & risk, and improve government service levels. Qualtrics provides solutions that make it easy to capture citizen, market, and employee insights so you can quickly make the right decisions about critically important programs and services. With Qualtrics, you have data at your fingertips to support time-sensitive data calls.
Research Suite is Qualtrics’ flagship product. It is a survey platform that can be used for hundreds of different research initiatives across nearly every functional department of an organization. Enterprises, government agencies, and DIY researchers all rely on Qualtrics Research Suite to be more competitive, efficient, profitable, and ultimately—to be right. Research Suite makes it easy for anyone in an organization – from the intern to the CMO – to design professional surveys, collect rich data, and analyze the customer, market, and employee insights they need to make the right decisions. https://www.qualtrics.com/research-suite/
The Qualtrics Employee Insights business delivers solutions to help organizations measure and act on key employee experience drivers across the entire employee lifecycle—from recruitment to exit. The following solutions currently fall under the Employee Insights business: 1) Employee Engagement; 2) Pulse Survey; 3) Lifecycle Survey (Onboarding, exit, recruitment, etc.); 4) 360Surveys (mutli-rater assessments for development and performance, required for government SES employees). https://www.qualtrics.com/employee-engagement/ https://www.qualtrics.com/qualtrics-360/
Qualtrics Site Intercept (SI) is all about capturing value from website visitors through targeted, engaging messages. The solution empowers marketers and researchers to understand the “whys” behind website visitor behavior and collect valuable data about the customer via targeted online content—all in real time without relying on IT. The point-and-click interface makes it simple to target based on over 20 website visitor behaviors and logical conditions. SI is real-time digital experience (DX) feedback. https://www.qualtrics.com/site-intercept/
Qualtrics Target Audience is a respondent management platform. It helps clients track and manage information about survey respondents so that they can improve the quality and speed of their research. https://www.qualtrics.com/target-audience/
Vocalize is the Qualtrics customer experience management (CXM) platform. It takes feedback from multiple sources, from multiple touch-points, and from multiple points in time (relational, post-purchase, and post-support interaction surveys, social media conversations, and unsolicited customer comments) and rolls them into a single interactive and actionable communication and closed loop system. Complete Voice of the Citizen programs; Citizen satisfaction surveys; Closed-loop case management and ticketing. https://www.qualtrics.com/vocalize/