Customer Experience and Engagement Solutions

Customer Experience and Engagement Solutions

Back to Top

 

Customer Experience (CX) in the Public Sector represents how constituents perceive and react to civic services. By transforming the CX, the Public Sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the Government to uphold their responsibility of sharing and reporting information securely to the public.









  • slide
  • slide
  • slide
  • slide

  • slide
  • slide
  • slide
  • slide

CX Self-Guided Tours

Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital Government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (29)
  • Digitization of Services (46)
  • Customer Services (42)
  • Public Outreach (15)
  • Social Media (7)
  • Electronic Signatures (7)
  • Call Center (12)
  • Accessibility & Adaptive Technology (18)
  • Social Impact (9)

All Customer Experience & Engagement Vendors

All # A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Trending Topics: Customer Experience and Engagement

See how Uber keeps riders protected before, during, and after every trip. This guide highlights key features like trip verification, GPS tracking, cashless payments, live location ...

More

Learn how to start and manage a group order on Uber Eats for work. This guide covers setting limits, sharing links, checkout steps, and FAQs on invitations, delivery, and tracking.

More

See the ride choices available with Uber for Business—whether you want to save money, travel sustainably, book for groups, schedule ahead, or ride in extra comfort.

More

Link your Uber and Delta SkyMiles accounts to earn double miles on eligible Business rides and Uber Eats orders. This guide shows you how to link and what you’ll earn.

More

This guide walks you through linking your government email to an Uber Business Profile. Follow the step-by-step instructions to unlock tax-exempt rides, easy expensing, and travel ...

More
Uber Video

Meet Vouchers

Learn how agencies can use Uber Vouchers to provide flexible rides and meals for employees, citizens, or community programs. This video shows how to create and send vouchers, track ...

More

See how admins and trip coordinators can request and book rides for others. This video covers selecting vehicle types, adding memos and expense codes, tracking rides in real time, ...

More

This eBook outlines how state and local governments can adopt an omnichannel approach to create seamless, consistent experiences across all resident touchpoints. It provides best ...

More

A federal defense organization needed a better way to manage desk assignments across multiple secure facilities, as informal processes led to duplicate bookings and limited ...

More

Discover Customer Engagement Innovations

HISP_Deep_Dive_250x135_thumbnail.jpg
Expert Edition: HISP Deep Dive: Elevating federal digital services
Read the report to hear insights from experts about discovering the path of continuous improvement
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
FCW_August_SalesforceThumbnail.jpg
A trusted partner on the transformation journey
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience
CX_Summit_IIG_Site_thumbnail_482x224.jpg
Government Customer Experience & Engagement Summit: Top Takeaways
GovExec hosted the Government Customer Experience and Engagement Summit on June 1 - these are the Top Takeaways.
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience

Digital Customer Experience Trends