Overview

Atlassian is the leading provider of collaboration, development, and issue tracking software - helping agencies modernize the way they work.

Carahsoft is pleased to serve as Atlassian's exclusive public sector aggregator, working with an extensive ecosystem of resellers, system integrators, and solution partners who are committed to helping government agencies select and implement the best solution at the best possible value.

Atlassian | Carahsoft Overview

Solutions

Atlassian Product Offerings

Plan, Track & Support

Built for every member of your agency's software team to plan, track, and release great software. Service desk software for modern IT teams - give users an easy way to ask for help, and resolve incidents faster. See all project information at a glance to manage projects, monitor details, measure performance, and keep your team organized.

Collaborate & Chat

Organize work, create and share documents, and discuss everything in one place. Connect with your team securely and share ideas and files through group chat, video, and screen sharing.

Code, Build & Ship

Git code management that gives teams one place
to plan projects, collaborate on code, test, and deploy.
Search, monitor, and track across SVN, Git,
and Perforce repositories.

Continuous integration, deployment,
and release management.
Find bugs and improve code quality
through peer code review.

Marketplace Apps & Integrations

Questions for Confluence

The single sign-on and identity management
tool that's easy to use, administer, and integrate.
Capture, learn from, and retain the collective knowledge
of your organization as it grows.

Portfolio for Jira

Team Calendars for Confluence

Plan across multiple projects and teams.
Know when you can deliver, react to change,
and keep everyone on the same page.
Connect Confluence and Jira. Your team's single source
of truth for managing team leave, tracking projects,
and planning events.

Enterprise Solutions

Data Center

Delivering uptime and consistent performance at scale to mission-critical Atlassian applications.


High Availability
Disaster Recovery
Redundancy
Minimize Downtime and give users uninterrupted access to critical applications even during upgrades.
Ensure business continuity and maintain RTO (recovery time objective) even in the face of complete system or location outage.
Minimize single points of failure by integrating with industry-standard technologies for database clustering and shared file systems.


Atlassian Stack

Unleash the potential in every team with the Atlassian suite.

Standardize on the tools teams want

Many of your teams are already realizing the benefits of using the Atlassian suite; fast track productivity and collaboration across all teams - IT, software, and more.


An Enterprise DevOps solution

Foster a culture of collaboration between development and IT operations teams. Atlassian tools speed up releases by automating tasks and defining processes, accelerate time to resolution with faster feedback loops, and helping you prioritize unplanned work.


Technical Account Management (TAM)

Data centers Engage an Atlassian Guide Learn best practices directly from an Atlassian with product and industry knowledge.
Team Align your teams Make faster team decisions on changes in processes and tooling.
Graph Measure and optimize Give leadership the visibility and insight needed to make better decisions by harnessing real-time information in your tools.
Map Plan your journey Navigate transformational challenges for DevOps, ITSM, and Agile at scale with customized solutions.
Mushroom grpahic Execute for scale Unlock broader solution usage through user onboarding, knowledge transfer, and managing for growth.
Paper Airplane graphic Access what's next Get regular updates on product roadmaps and provide input on agency needs.

Support Services

Keep your systems running smoothly with access to highly-trained support teams and quick response times

Premier Support

Premier Support offers our highest level of support, including coverage for all of your Atlassian applications and 24/7 access to a team of dedicated senior support engineers.


Priority Support

Priority Support for Atlassian Server ensures your mission-critical Atlassian Server and Data Center applications scale successfully.



Depth and breadth of experience Flexibility Initial Response Times
Direct access to highly-trained support engineers ensures high quality coverage for all issues. Our experienced support team has strong knowledge of all products, known issues and workarounds ensuring the quickest time to resolve your issues. As you scale and experience growth in your Atlassian products, there will always be a support option for you. Choose the right service level and cost for your organization so you can make the most out of your implementation. When issues arise in your Atlassian applications, response time matters. Our coverage SLAs provide initial response times, helping you better communicate to your users and resolve issues faster.




Trainings

Improve your skills and master your role with Atlassian trainings and certifications! Contact us today for specialized government pricing.

Training Learning Paths

Learn your own way with flexible self-paced on demand courses and live team trainings.

Certifications

Atlassian Certifications enhance your credibility, sharpen your performance, and help you deliver world-class experiences to public sector teams everywhere.
Get on the path to Atlassian Certification today!

Becoming an Atlassian Certified Professional will help you to:

  • Differentiate yourself and stand out as a top performer
  • Optimize Atlassian products for your agency’s teams, so they can do their best work
  • Be an invaluable representative of Atlassian at your agency, and enhance your credibility with your managers & colleagues
  • Open the door to more opportunities and advancement on your career path
  • Learn to do more with the Atlassian products you love

End User Terms

Atlassian Government End User License Agreement

Atlassian State and Local Amendment for State, Local, Education

*Please note that State, Local, and Education customers are entitled to use the Government EULA

Contracts

GSA Schedule Contracts

GSA Schedule 70

GSA Schedule 70 GSA Schedule No. GS-35F-0119Y Term: December 20, 2011- December 19, 2021


SEWP Contracts

SEWP V

Contract Number: Group A Small: NNG15SC03B Group D Other Than Small: NNG15SC27B Term: May 1, 2015 - April 30, 2020


State & Local Contracts

City of Seattle Contract

Contract #0000003265 Term: December 19, 2021

CMAS

Contract # CMAS 3-12-70-2247E Term: through March 31, 2022

Ohio State Contract- 534354

Contract # 534354 Term: December 19, 2021

State of Florida

Contract Number:GS-35F-0119Y Term: Through December 19, 2021

State of Indiana Contract

Contract Number: 0000000000000000000021430 Term: August 1, 2017 – July 31, 2019

State of New Mexico Contract

Contract Number: 80-000-18-00002 Contract Period: August 1, 2017 – August 1, 2021

VASCUPP

Contract Number: UVA1482501 Term: May 2, 2014– December 19, 2021


Events

News

Latest News

Confluence and Jira Software: Separate, they’re good. Together, they’re real good. In fact, over half of Jira Software teams already use Confluence as a complement to Jira and their agile ...
READ MORE >
Learn how Atlassian serves as a leader in team-level solutions for both agile and traditional development.
READ MORE >
Gaining entry into organizations one development team at a time, Atlassian has managed to create a vibrant ecosystem of software tools that has become among the most popular in the developer arsenal.
READ MORE >
Training your agency's team to come to Jira Service Desk to report issues and request help goes a long way toward making sure your IT team aren't interrupted with drive-by questions all day.
READ MORE >
Service request management allows for self-service questions, provide answers with knowledge base suggestions, and streamlines request fulfillment to deliver optimum service. Jira Service Desk ...
READ MORE >

Resources

Resource

Discover how Enterprise DevOps can help your team through communication, collaboration, and knowledge management.

The tech industry has always moved fast, but software development is going through more changes than ever—and that’s before we even talk about the cloud. Businesses are having to meet their customers wherever they are—on the web and on smartphones, within messaging apps and on Twitter. And the...

For a few decades, IT was mostly back office nerdery. We fixed computers and ate donuts. Help desk workers reset passwords. We certainly weren’t seen as strategic.And then we arrived. Today, IT has become the backbone of nearly every business in the world, from Silicon Valley startups to global mi...

Old-school development models just don’t hold up to such high-demand, high-growth environments. Traditionally, Development and Operations teams work separately in silos, hindering the ability to move fast. The response to this contentious relationship was a movement called DevOps. It’s a fancy p...

At some point in your Atlassian journey you’ll likely find yourself needing to scale your Atlassian applications to a wider group in your organization. This section provides some high-level guidelines for determining growth and creating internal governance before taking the final step in scaling A...

Like many grassroots movements, DevOps practices have been slowly but steadily gaining traction among operations and software teams. But where has years of cultural change, infrastructure improvement, and tooling gotten us? To answer this question, Atlassian partnered up with xMatters, a strategic t...

With DevOps, development teams boost productivity through workflow automation, tighter communication across teams, and easier access to information (e.g. build and development status on JIRA issues and pull requests). Bitbucket Server & Data Center 5.0 and Bamboo 6.0 bring these key elements to the ...

Resources

Does your agency's success depend on the software products you build and the teams who develop and support them? The Atlassian Technical Account Management (TAM) service is designed for you. TAMs are experienced solutions advisors from Atlassian-they can unlock the potential of your tools, improve t...

Video

Managing a project is about more than just tracking the work. Your project teams have diverse skill sets, report to different managers, and may even have different visions of what to deliver. How does a project manager unite their team and deliver the goods without losing sight of the goal? That's w...

Whitepaper

The ITSM mindset is shifting. In response, IT teams are switching to leaner, more agile approaches that value ease of use, collaboration, and knowledge sharing over complex, inflexible workflows. Learn how applying lean and agile principles can help IT teams gain efficiencies, stay nimble, and focus...