Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Before using Kore.ai, Nova KBM was using an integrated contact center platform with a simple chat feature. However, as the processes weren’t completely automated, most of the automated chats were still transferred to the agents. Their vision was to look for a solution that could enable complete automation of the contact center chat requests using AI-driven intelligent virtual assistants instead of basic chatbots. This is when Nova KBM partnered with Kore.ai to help and transform Nova KBM’s customer experience with AI
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