Event Date: August 02, 2017 at 1:00 PM EDT
Hosted By: Red Hat, CollabNet & Carahsoft
How has your agency met the challenge to increase the value of your customer's experience? Consumers’ rising expectations for connected digital and physical experiences are driving what some are calling the "Customer Experience Challenge.”
Organizations are increasingly adopting a discipline of Value Stream Mapping to ensure that the software they are producing is poised to offer continuous improvements to customers’ experience of products and services.
Join us as we delve into the lively topic of Value Stream Mapping, including how to use the logic to improve internal processes to enable continuous feedback and improvement.
Topics will include:
Applying Value Stream Mapping to track and improve customer experience
Adapting and improving your practices around continuous feedback and improvement
Getting started with, or accelerating your organization’s DevOps journey, and its adoption of Value Stream Mapping
Measuring the value and outputs of tools in your DevOps value chain
Using predictive analytics to improve the value delivered to customers
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