A modern digital government is one that prioritizes long-term citizen engagement. Join Granicus for a complimentary breakfast training,and learn how to identify the core motivations and needs of your audience.
By creating "citizen stories," digital journeys pinpointing your audience's online engagement with your organization, you'll have greater insight on what, where, and when your audience wants to hear from you.
Don't miss this opportunity to hear from an expert in citizen journey mapping and identify what tools you need to get started, including:
Examples of audience personas and target segments
Citizen journey mapping exercises to take with you to your organization
Data points from the GovDelivery Communications Cloud you can use to segment your audience
With 30,000 new people signing up daily to receive information from public sector entities by
email, text, and social media through GovDelivery, our scale, technology, and services can help you
dramatically increase your outreach to achieve more successful campaigns, encourage more people
We posed these questions to 100 government communicators across federal authorities in the U.S. to compile the top communication priorities trending in federal government. Across all federal agencies surveyed, three priorities consistently made the top of their 2014 to do lists: a focus on resu...
Homeland Security was aware that FEMA was considering using GovDelivery and
decided to purchase it for all of its agencies. Since they had shown interest in it,
FEMA was asked to pilot the DCM system. FEMA planned to utilize the system as
a means to assist people in obtaining aid during a disaste...
The foundation of successful
has always been the ability to
effectively share information,
provide solutions, and reach
citizens and stakeholders with
information they want and need.
In the past, communicators
honed the skills needed to
organize interviews, create ...
Let’s face it: you may be so busy keeping your communications program running that you haven’t
had time to evaluate whether what you’re doing is impacting your mission goals. Here are some
guidelines, gathered from our work with more than 1000 government organizations, which can help
Citizens and staff can access information they need quickly using the FAQ/Knowledge Base. Increased FAQ
hits (4,000) can save between $40,000 and $80,000 of staff time by getting answers to requests faster,
identifying trends, and reducing inbound calls.
Digital reach is built on direct contact channels such as email and text messaging as well
as indirect channels such social media. Public sector organizations, like those in the
private sector, typically find the highest return on investment in digital communications
come from direct connections....
Over 1,800 public sector organizations use GovDelivery's highly-secure cloud solutions every day to enhance the citizen experience for more than 120 million people. GovDelivery offers leading solutions for managing government communications, internal and external learning, and open data. The GovDeli...
Collaboration refers to working jointly with others, especially in an
intellectual endeavor or to interact with an agency with which one
is not immediately connected. For government, collaboration can take on
a variety of tasks and forms, from sharing data, documents and photos to
More than 1,000 organizations worldwide use GovDelivery to connect with 80 million citizens in order to reach, inform, and engage their audiences through digital channels like email, social media, and web. Text messaging is quickly growing as a direct and instant form of communication among American...