Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.
The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.
Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:
Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.
April 24th, 2024
HISPs, Federal agencies that the Government has deemed as having critical value due to their public-facing services, aim to mimic a single-stop layout by creating an all-encompassing customer experience in the Public Sector.
November 3rd, 2023
At the Digital Transformation Roadshow in Ohio, State and Local Government IT and industry leaders engaged in dynamic discussions around the role of technology in shaping the modernization of states.
October 17th, 2023
Personalized government-citizen experiences and service are not just a matter of policy compliance, but a testament to the ideals of a government that serves all its citizens equitably.
August 8th, 2023
During Carahsoft’s CX and Engagement Summit, panelists discussed how agencies can create an easy-access experience for customers that is unified across all Government agencies.
July 26th, 2023
By interpreting and applying data to consider and provide for different perspectives and needs, agencies can provide excellent customer experience.
July 24th, 2023
Diversity within CX talent can positively set one organization and the way its employees interact with customers apart from another.
July 17th, 2023
By guiding a wide variety of customers through services with simple instructions, agencies can help improve customer experience.
July 13th, 2023
Addressing challenges within operations enables employees to make a difference and move their agency’s CX service mission forward.
July 10th, 2023
By engaging in emphatic conversations and utilizing data to influence leadership and progress, employees form bonds with customers to help foster trust and respect for the government.
Event
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CUSTOMER EXPERIENCE EVENT
Hosted By: Qualtrics
June 11, 2024
9:00 AM PT
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Other
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CUSTOMER EXPERIENCE EVENT
Hosted By: NetDocuments
June 11, 2024
8:45 AM ET
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Learn how CaseXellence can streamline workflow, communications and processes for the public sector. Our solution creates better citizen engagement through a robust Cloud Case management platform.
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CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Data science is rapidly transforming the way governments operate, paving the path for a more responsive, efficient, and secure public sector. By harnessing the power of data analytics, government agencies can optimize programs and services to deliver maximum benefit to citizens. This includes the ability to predict and prevent issues before they escalate, from public health threats to infrastructure failures. Furthermore, data science allows for personalized services that cater to individual needs, creating a more responsive and citizen-centric government. As data science continues to evolve, the future holds even greater possibilities for innovation and positive impact on the public good.
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
May 21, 2024
Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, and Recite Me today announced a partnership. |
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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
May 16, 2024
Spatial Data Logic (SDL), a SaaS provider of workflow automation and digital transformation solutions, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, today announced a partnership. |
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