Customer Experience and Engagement Solutions

Back to Top

 

Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.










  • slide
  • slide
  • slide

Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (23)
  • Digitization of Services (38)
  • Customer Services (36)
  • Public Outreach (14)
  • Social Media (7)
  • Electronic Signatures (5)
  • Call Center (8)
  • Accessibility & Adaptive Technology (6)

All Customer Experience & Engagement Vendors

Discover Customer Engagement Innovations

Digital Customer Experience Trends 


Public Sector CX Events

Training
Zoom_New_Logo.png
CUSTOMER EXPERIENCE EVENT
Hosted By: Zoom & Carahsoft
Carahsoft October 31, 2024
Carahsoft 5:30 PM ET
>

Webcast
Zoom_New_Logo.png
CUSTOMER EXPERIENCE EVENT
Hosted By: Trend Micro & Carahsoft
Carahsoft November 05, 2024
Carahsoft 5:30 PM ET
>

Government Customer Service Resources

Getting Started with AI in the Contact Center with Zoom CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
This guide explores how AI enhances Zoom Contact Center, boosting efficiency and personalizing customer interactions with features like virtual agents, real-time insights, and predictive analytics. Discover how these AI capabilities can improve agent performance and customer satisfaction. Download the guide to see how AI can elevate your Contact Center.

>

Zoom Contact Center Security and Privacy Overview CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
This whitepaper provides an in-depth look at security and privacy measures designed to safeguard customer interactions, with features like advanced encryption, strong authentication, and secure access controls. Learn how these protections can help ensure compliance and data integrity. Download now to see how these security capabilities can enhance your organization’s operations.

>

Latest Customer Experience News

Lucid Software Expands Visual Collaboration Suite and Enhances Agile Workflows with Innovative Solutions for Team and Program-Level Collaboration
CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft October 01, 2024

 Lucid Software, the leader in visual collaboration software, today announced a robust set of new capabilities aimed at elevating agile workflows for both team-level and program-level planning.


>

Zoom_New_Logo.png
CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft September 16, 2024

Zoom announced that The Federal Risk and Authorization Management Program (FedRAMP®) Joint Authorization Board (JAB) authorized Zoom AI Companion as a JAB Moderate system, adding to Zoom for Government’s growing list of authorized products, solidifying the company’s commitment to the U.S. government space. Most recently, Zoom Contact Center also received FedRAMP® JAB certification as part of the Zoom for Government platform, in June of 2024.


>