A Google Cloud Partner bridging CCAI with Public Sector websites

Botcopy is the premier SaaS partner for Google's Contact Center AI (CCAI), securely integrating government websites and mobile apps with CCAI to revolutionize multilingual and ADA-compliant public sector communications. Our seamless web chat and live chat solutions empower the public sector to engage with citizens effectively in multiple languages while ensuring adherence to ADA accessibility guidelines (WCAG 2.1 AA) and the highest privacy and data protection standards. Botcopy is an exclusive Google Cloud SaaS & Service Partner, and as such, all conversational data, back-end processing and development is stored (or takes place within) Google Cloud.

In addition to our secure platform, Botcopy offers expert CCAI services for successful AI implementation and deployment. Botcopy's experienced CCAI system architects, designers, and developers will provide professional services for PoCs and deployed solutions. Using proven methodologies, we work collaboratively to build, test, and iterate, delivering a state-of-the-art solution that promises to improve public sector agencies' service delivery to its citizens significantly.

The Botcopy SaaS (Web Messenger) represents a robust, rich-content, highly-customizable, white-labeled, low-code solution, allowing quick deployment, easy maintenance, and cohesion with brand guidelines. Proactive, top-of-funnel features recognize end users, authenticate with bank-level security, and keep context and user history across pages, boosting engagement and providing a personalized user experience.

Botcopy works closely with Google Public Sector and government agencies directly to deliver solutions around the US and abroad. Notable use cases include the State of Minnesota Department of Public Safety, the NIH Grant Department, The City of San Jose, and many more.

By leveraging Botcopy's advanced web chat technology, government agencies can optimize communication channels and provide citizens with a streamlined and user-friendly experience. Our platform enables agencies to handle inquiries, provide assistance, and gather valuable insights, all within a secure and compliant environment. With the intelligent use of Botcopy, tax dollars go further, and states can provide the digital inclusion citizens deserve.