Adobe JELA Frequently Asked Questions

General Adobe JELA Contract Questions

General Adobe JELA contract questions

Have questions about the contract? We got you covered. We address common questions about the contract, its purpose and how it works.

  • What is Adobe JELA?

    The Adobe Joint Enterprise License Agreement (JELA) is a multi-year contract that simplifies the buying process and use of Adobe solutions for DoD agencies to improve interoperability, expand collaboration, enhance document services and extend their publishing capabilities.

    For additional contract information, or agency enrollee details, please contact either Dell Federal at adobejela@federal.dell.com or the Carahsoft team at adobe-jela@carahsoft.com. 

  • Who can order?

    Adobe JELA is available to the Department of Defense (DoD) agencies within the U.S. Army, U.S. Air Force, DISA, DHA, DPAA, DLA, DTRA, DSS, DCMA, DFAS, DMA, OSD/JSP/JS, WHCA, SDC, DTIC, DCAA and DMEA

  • What products can be purchased?

    The Adobe JELA contract offers a variety of enterprise and desktop products and services, including Adobe Creative Cloud, Adobe Acrobat, Adobe Experience Cloud, Adobe eLearning Solutions and Adobe Managed Services. Learn more about our solutions.

    Adobe Acrobat Pro DC and Adobe AEM Forms On-Prem Term will not require a decentralized purchase or request for quote (RFQ).

    All other products outside of the Adobe Enterprise-Bundle will require a formal RFQ. If necessary, schedule a discovery call to fully understand the requirements and ensure that products configurations accurately meet your needs. To learn more about the available solutions, please contact us at adobe-jela@carahsoft.com or your Dell Federal counterparts at adobejela@federal.dell.com!

  • What is included in the Adobe JELA contract?

    Adobe JELA eligible enrollees can take advantage of these features through the following benefits that are exclusive to the DoD through the Adobe JELA: 

    • Enterprise Product Bundle  
      • AEM Forms 
      • Adobe Acrobat Pro DC 
      • Value Added Services and Program Support 

    • Creative Cloud 
      • Unique Product Offers 
      • Custom License Delivery 
      • Value Added Services and Benefits 

    • Access to Adobe Products and Services, including but not limited to:  
      • Adobe Experience Manager 
      • Adobe Creative Cloud 
      • Adobe Connect 
      • Adobe ColdFusion 
      • Adobe Sign 
      • Adobe Substance

     

    The Carahsoft or Adobe JELA Teams will be available will be available to provide product overviews, demonstrations and any necessary technical validations (specifically for Adobe Managed Services) before purchase. To schedule product demonstrations or learn more about our solutions, please contact us at adobe-jela@carahsoft.com or your Adobe counterparts at jelatech@adobe.com! 

     

  • Why the DoD needs Adobe JELA

    Across the globe, DoD service members and civilian employees need to efficiently and securely recruit, work, create, and collaborate using a common platform. To achieve this, Adobe JELA offers DISA and Eligible Enrollees a single pathway to the latest Adobe solutions, allowing end-users to:

    • Access mission-critical software
    • Create essential communications materials
    • Protect sensitive information
    • Effectively manage high volumes of paperwork
    • Increase operational efficiencies
    • Enhance cost-effectiveness

     

    To learn more about how Adobe can enhance your mission objectives, please connect with us at adobe-jela@carahsoft.com or your Dell Federal counterparts at adobejela@federal.dell.com!

Software purchasing

Are you thinking about purchasing Adobe software through Adobe JELA 4? Learn how to request a quote, execute an order and make a payment.

  • How to request a quote?

    The process for requesting a quote for net new licenses under the Adobe JELA varies by Agency Enrollee. Please find the specific request for quote (RFQ) processes for each enrollee below. Adobe JELA 4 Formal RFQ Guides for both U.S. Army and U.S. Air Force are coming soon!

    4th Estate:

    • For any 4th Estate personnel, please request a quote directly from your Dell Federal counterparts at adobejela@federal.dell.com.

     

    U.S. Army:

     

    U.S. Air Force:

    • All USAF end users must follow internal approvals before formally obtaining an executable Adobe JELA New License quote for Adobe products. If you have any questions on the formal protocol or need further support, please connect with the JELA USAF Program Team at aflcmc.gbqj.seamls@us.af.mil. 

     

    Do you still need assistance? We got you covered. Please contact the Carahsoft Adobe JELA Team at adobe-jela@carahsoft.com or your Dell Federal counterparts at adobejela@federal.dell.com and we can escalate your request to the appropriate internal contacts that are authorized to release those license files to you.

     

  • How to execute an order through Dell Federal for an Adobe JELA purchase?

    Once you have received your formally executable  Adobe JELA quote from Dell Federal, you may issue a GPC Payment or PO. To issue a payment in reference to an Adobe JELA Quote from Dell Federal, please contact the Dell Federal JELA team at adobejela@federal.dell.com.

    Dell Federal Ordering Guide coming soon!

  • What types of payment are accepted?

    Payment for Net New and Renewal Purchases can be made with either a GPC or Purchase Order

  • Is there a maximum order limitation?

    Customers wishing to place additional orders against the Adobe JELA throughout the year will not be limited to the quantities they wish to purchase.

    Scoping of your requirement may be necessary to ensure appropriate configuration is being generated against your request.

  • What are the payment terms?

    Please defer all payment terms inquiries to Dell Federal at adobejela@federal.dell.com.

Adobe JELA Software Purchasing

Adobe JELA Contract Updates

Contract updates, license renewal and new deployments

Adobe JELA 4 has renewed and improved. Discover what current and new license holders need to know and how to maintain uninterrupted access to critical software.

  • What do current license holders or renewal customers need to know?

    To maintain access to Adobe apps deployed as FRL Offline, current and renewal license holders must transition their existing license files to the new ones released starting on the JELA 4 contract renewal date, October 1, 2024. The license file update should be done within 99 days to ensure apps are activated for the current period of performance. Please refer to the license file update process documentation for detailed instructions.

    Additionally, updating the version of installed apps is recommended to ensure enhanced security, bug fixes and access to the latest features.

    Named User Licensing apps automatically update to align with the new contract period of performance, but DoD approved admins must ensure that end users are assigned the proper current app entitlements in the Adobe Admin Console.

  • How to renew?

    In order to renew software purchased via the Adobe JELA, please contact your Adobe JELA Distribution or Reseller for guidance and path forward, email Adobe-jela@carahsoft.com.

  • What are the licensing and deployment options?

    The Adobe JELA Contract offers Eligible Enrollees flexible licensing & deployment method options that best fit their requirements and environment. Licensing and deployment vary by product. Our available options include:

     

    For more information on other licensing and deployment options, please contact us at adobe-jela@carahsoft.com.

  • How can I access my software?

    Each enrollee will follow their organization’s specific software distribution process.

    Software can be obtained by DoD approved parties via:

    • The Carahsoft Adobe JELA Download Portal
    • The Adobe Admin Console  
    • Internal Software Repositories
    • Adobe Software Distribution or Licensing Site

     

    For more information on FRL Offline software downloads, visit the Carahsoft Adobe JELA Download Portal for authorized Trusted Agents.

    For additional instructions on obtaining specific software after procurement, please contact us at adobe-jela@carahsoft.com.