Atlassian Supports State and Local Government Service Delivery
Streamline Citizen Engagement and City Operations with Jira Service Management
Due to outdated workflows in legacy service management systems, State and Local agencies must adopt a unified ITSM solution to minimize data siloes and boost team collaboration across 311 help centers. To increase service delivery and enhance citizen experiences, Atlassian Jira Service Management (JSM) equips the Public Sector with a robust, intuitive platform designed to manage service requests, monitor ticket progress and centralize resources.
Unlock the resources and explore how JSM leverages automated routing and reporting tools to enable residents to easily submit and manage request progress while accessing critical resources in a unified platform. Discover how your agency can increase user accessibility and create actionable insights for service management operations by integrating JSM into 311 help center workflows.
Fill out the form to access the resource and explore how Atlassian can help your State and Local agency create efficient service management systems to improve citizen experiences now!