» Innovation in Government
Expert Edition: How to Scale DevSecOps
In this ebook, experts from industry and public sector offer a glimpse at the latest technology developments, share best practice tips and reveal the early value that AI is delivering to agencies across government.
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Interview: Why SASE is More than a Buzzword for Zero Trust
Wayne LeRiche, the federal civilian field chief technology officer and solutions architect for Palo Alto Networks Federal, discusses how secure access service edge sets a framework for agencies to more easily implement a zero trust architecture.
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Report: 5G: Powering Government's Digital Transformation
From data centers through clouds and out to the edge, 5G networks are facilitating innovation at an unprecedented pace. So the question is: How can we align government and industry objectives and leverage all the resources in play to achieve the goal of open, interoperable and secure 5G networks?
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Reimagine Service Delivery with a Proactive Digital Strategy
Agencies can be intentional about providing extraordinary customer and employee experiences.
- Customer Experience & Engagement, Salesforce
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The Benefits of Treating Employees Like Customers
By modernizing their HR systems, agencies can hire and retain tech-savvy employees.
- Customer Experience & Engagement, Salesforce
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Investing in a Secure and Modern Platform
IT modernization demands an optimal blend of security, infrastructure and continuous innovation.
- Customer Experience & Engagement, Salesforce
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How Government Agencies Can Take on Sustainability
Innovative efforts to address climate change can be easily incorporated into modernization initiatives.
- Customer Experience & Engagement, Salesforce
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Responding Quickly to a Public Health Emergency
Salesforce's Courtney Hawkins discusses the need for speed in providing government services.
- Customer Experience & Engagement, Salesforce
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A Conversation with Kori Ann Edwards
A Conversation with Kori Ann Edwards, Managing Director of Operations, Utah Governor’s Office of Economic Opportunity.
- Customer Experience & Engagement, Salesforce
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Executive Viewpoint: A conversation with Margarita Devlin
Q&A with Margarita Devlin, Deputy Assistant Secretary for Operations and Management Veterans' Employment and Training Service at the Labor Department.
- Customer Experience & Engagement, Salesforce
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Turning Vision into Reality: How Agencies Can Forever Improve
The purpose of this guide is not to help organizations prepare for the next disaster. The purpose is to go beyond that — to explore how agencies can take a broader, more overarching and continuous approach to self-improvement.
- Emerging Technologies, All
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2021 FCW Compendium
To aid with 2022 planning, Carahsoft has compiled all 7 of its 2021 Innovation in Government reports from FCW into one comprehensive compendium. Learn the latest developments across multiple technology verticals, including AI, Cybersecurity, CX and…
- All, All
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Don't Let Complexity Trip Up the Customer Experience
An interview with Kale Fluharty, Director of Federal at Liferay, and Frank Lacson, Human Centered Design Lead at Imagine Believe Research (IBR).
- Customer Experience & Engagement, Liferay
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The Best of What’s New in Government Customer Experience
Experience is everything as governments transform service delivery.
- Customer Experience & Engagement, All
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What Experience Means Now
Governments confront intertwined issues of access, usability and equity.
- Customer Experience & Engagement, All
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Digital Workflows That Empower Constituents
The pandemic redefined public-facing services, creating an urgent need for better digital experiences. Tom Yeatts, global head of state, local and regional government solutions at ServiceNow, and Chris Dilley, CTO/chief architect of state and local…
- Customer Experience & Engagement, ServiceNow
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Modernizing Document Workflows to Improve Service and Equity
Electronic document signing is one discrete task in a chain of events that occur within a modern contract life cycle. Michael (MJ) Jackson, vice president and global head of industries for DocuSign, discusses how modernization improves user experience for…
- Customer Experience & Engagement, DocuSign
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Reinventing the Customer Journey
Delivering outstanding resident experiences is easier said than done. Jill Leyden, Qualtrics government industry advisor, discusses technologies, strategies and key tenets for raising the bar on the resident experience in state and local government.
- Customer Experience & Engagement, Qualtrics