Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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Salesforce Webcast

AI Driven Intelligent Call Center for Energy & Utility Customers


Event Date: August 29, 2024
Hosted By: Salesforce, CGI & Carahsoft
During our webinar, attendees learned about how CGI's Intelligent Call Center, leveraging Salesforce Energy & Utilities Cloud, is transforming customer service in the public sector. Learn how AI-driven technology turns traditional call centers into strategic assets by enabling personalized service at scale.
 
Key Takeaways:
 
  • Impact of AI in Customer Service: Transform agents into trusted advisors with predictive AI.
  • Strategies for Omnichannel Support: Practical steps to improve customer satisfaction.
  • Integration and Deployment Best Practices: Leverage AI-driven insights to optimize processes.

Fill out the form below to view this archived event.


Resources


Featured

The discourse around secure mobile communication platforms has escalated in the United States public sector, where security and data integrity aren’t just priorities but mandates. As agencies become increasingly dependent on digital technologies to execute their missions, the need for secure p...

SBOM360 Hub is the tech industry's first SBOM exchange for complex software. The Hub allows publishes to manage, create, publish, and share software that is compliant with SBOMs standards data along the distribution chain. This enables risk reduction and safe transfer of data.

Lineaje Third Party Management (TPRM) provides a solution that reduces the risks in the technology purchased. TPRM analyzes security risks in each device by automatically detecting the security policy violations. Some noticeable capabilities are secure SBOM exchange, Automated Risk Analysis, Auto-up...

Executive order 14028 aims to enhance software supply chain security by updating the requirements. Key requirements of the executive order are SBOM minimum fields based on NTIA specifications, signed self-attestation form, and evidentiary artifacts. This article goes in depth on how each key require...

Lineaje Open-Source Manager helps to keep software components into one organization platform. AppSec teams, software developers and CPOs, CIOs, and CISOs looking to simple and secure ways to organize the software could benefit from OSM,

SBOM360 shows you "what's in your software" by recognizing its software supply chain while looking for risks. Lineaje AI produces solutions and plans if the vulnerabilities of the software are exposed. Reducing risks and cost by 40%.

During the 2020 pandemic, it highlighted the vulnerabilities the software supply chain has. SBOM360 by Lineaje is the company's first supply chain manager. The Apache Software Foundation (ASF), an open-source provider, shared its extensive findings on the broader open-source world.

Software is under attack by finding a weakness and taking advantages. Taking on these attacks on the supply chain involves different systems to be working simultaneously. A extensive approach is needed in order to handle the full complexity of the problem.

Executive Order 14028 is requiring vendors to now follow new procedures to ensure that the standards stay high. Some major updates are Hi-Fidelity Software Bill of Materials (SBOM), Vulnerability Disclosure Report (VDR), Signed Self-Attestation Letter of Conformance to EO 14028 per Section 4(e), Evi...

This resource is our new e-book guide to creating and maintaining AI data pipelines. It provides a thorough overview of AI data preparation, pipeline architecture, and maintenance.