Carahsoft, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
AI and Knowledge Management Trends for Government
Hosted By: eGain & Carahsoft
Location: Reston, VA
Organizations spend approximately $1.5 trillion each year on customer service. However, the challenge lies in the need to cut costs while maintaining or even improving service quality. Frontline employees often struggle to provide trusted answers when addressing citizen inquiries, resulting in frustrating self-service experiences for citizens and subpar performance from agents.
Register today for a complimentary event discussing AI and Knowledge Management, how the IRS has implemented AI solutions, and a CPE credit course on Generative AI.
Register Now
Resources
Government Sector CX: How to Go from the Cellar to Stellar
In the realm of customer experience (CX), the federal government sector consistently ranks at the bottom of the barrel, as indicated by numerous research studies spanning several years. So, what steps should federal agencies take to enhance citizen service?
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