Organizations spend approximately $1.5 trillion each year on customer service. However, the challenge lies in the need to cut costs while maintaining or even improving service quality. Frontline employees often struggle to provide trusted answers when addressing citizen inquiries, resulting in frustrating self-service experiences for citizens and subpar performance from agents.

Register today for a complimentary event discussing AI and Knowledge Management, how the IRS has implemented AI solutions, and a CPE credit course on Generative AI.